Cisco Customer Program Manager in RTP, North Carolina
Customer Program Manager
Location: RTP, North Carolina, US
Additional Location(s) RTP, North Carolina, US - Offsite
Area of Interest Customer Experience
Job Type Professional
Technology Interest Big Data, Analytics
Job Id 1271991
Who We Are
The Global Enterprise Segment (GES) of Cisco's Customer Experience (CX) organization is looking for a skilled program manager to help drive the governance of a large and complex program at a multinational pharmaceutical company.
Who You’ll Work With
You'll be working alongside an extremely talented and dedicated team that is laser-focused on delivering world-class services to our customer's global workforce across Cisco's entire product & services portfolio.
Who You Are
o You've managed large or strategic, or multiple large customer deployments with complex or evolving project objectives.
o Your projects have utilized existing or new Cisco technologies, multiple third party vendors and cross multiple functions, have high organization visibility and may include multiple locations or Regions
o You have managed multiple critical project in tight time frames for mission critical network deployments.
Related Business/ Technical Knowledge, Skills and Expertise:
o Program Management experience in the deployment of leading edge, multi-vendor technologies in a highly complex commercial environment.
o Has professional project management training credentials (PMI)
o Has basic knowledge of routing, routing protocols, switching, internet and sound knowledge of general network architecture
o Has demonstrated clear leadership skills and experience working with large project teams and strategic account teams.
o Has demonstrated a good understanding of the sales process including risk assessment and scoping
o Has demonstrated a good understanding of the legal issues with contracts
o Has demonstrated advanced negotiation and presentation skills
o Understands the organization, goals, and evaluates program deliverables for near and long-term, business improvements
o US Citizen requirement
o Direct experience in the pharmaceuticals Industry
o Advanced MS Office skills
Education and Experience:
o Typically requires BS/BA degree or equivalent, plus 10+ years related experience in networking/telecommunications industry or min 7-10 years managing LAN and/or WAN network implementation projects and/or Collaboration/Telephony experience and support PLUS 7+ years in a Lead Program Management role
o Has held direct managerial role of resources
o Requires professional PM certification, ESi, PMP or equivalent.
o Ability to balance multiple large and critical tasks.
o Advanced Negotiation, communication and presentation skills.
o Financial management and reporting in a large project
o Major account experience.
o Partner services delivery model experience.
o Ability to work independently in remote customer sites.
o Service solutions sales skills.
o Ability when required to control multiple project managers in the delivery cycle
o Familiar with the organization goals, vision and processes
o Ability to thrive in a high stress, fast moving environment
o Excellent Customer Relationship skills
o Driver, collaborator, do what it takes attitude
o Manage large, strategic customer facing programs/projects or multiple projects or takes a business management role for the customer
o Direct project staff including project engineers, vendors, partners or subcontractors as need to ensure successful delivery.
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