Oracle Cloud Implementation Orchestration - Conductor (Implementation Success Manager) in Rochester, New York
Develops and manages the Oracle Support relationship with a designated large account or small number of medium accounts throughout engagement. Maximizes the customers use of Support Services, drives high degree of satisfaction and referenceability, and to protects and enhances Support revenue streams.
Main contact for Oracle customers. Manages the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develops and maintains relationships with senior management across lines of business and third parties. Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints. Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures. Assures and improves the quality of the service, and maintains accurate account information. Communicates opportunities for customers to engage with Oracle such as technical events and business seminars. Assists in the renewal of Support contracts, and contributes to pre-sales activities.
8-12 years relevant work experience. Strong account management skills acquired through advanced training, study and experience. Extensive exposure to medium accounts needing subtle management often in difficult circumstances.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
TheCloud Implementation Orchestration - Conductorserves as the:
Primary Oracle Point of Contact during a Cloud implementation project for the North America Applications Line of Business, providing expert best practice leadership and project management expertise, working with customers and partners, throughout the implementation phase of their Oracle Cloud customer lifecycle. This role will be servicing implementations of large and complex cloud solutions.
As the Primary Oracle Point of Contact for the engagement, their key responsibilities will include working with the Customer, Partner and Oracle stakeholders (Cloud Operations, Support, Development, and Sales) to assist our customers in delivering successful cloud solutions and ultimately translating to referenceable cloud customers.
The Preferred Qualifications include:
Ideal candidate will have at least 1 Oracle Cloud functional or technical certification in Oracle ERP, HCM, SCM or CX products
3 years implementing/managing cloud applications
Project Management Certification, Training or Experience in Cloud System Implementations
Training or Experience on Cloud Support Management processes
Risk Management Certification, Training or Experience
Proven track record of working with multiple Oracle Lines of Business (Cloud Operations, Support, Development and Sales)
Proven ability to utilize the True Cloud Method (TCM) to drive implementation or other Oracle Cloud Implementation Methods.
Strong Executive presence andexperience communicating with C Level Executives.
Exceptional Communication Skills
Proven ability with successful Negotiations
As the Primary Oracle Point of Contact for a number of strategic, large and complex cloud implementations, the Cloud Implementation Conductor will work with the Oracle Lines of Businesses, primarily Cloud Operations, Support and Development, to coordinate interactions that will set the customer up for the best possible success with their cloud solution. The overall goal is to maximize the customers use of Oracle s Cloud Operations and Support Services, drive a high degree of customer satisfaction and referenceability, and to protect and enhance the Oracle brand.
This role will require experience in the areas of Project Management, Cloud Implementations and a strong Consulting background in order to effectively review the customer s project plans, governance structure, team composition and other project related artifacts and properly assess implementation risks and provide the appropriate level of best practice guidance and knowledge to shape their project for success. In addition, this role will require the skills and experience needed to coach and mentor the customer and partner on effective and efficient ways to use Oracle Cloud Operations and Support services and the products, tools, systems, interfaces, and procedures that are needed for them to effectively manage their cloud services. Engaging with customer and partner executive management teams will be critical component of this role and therefore, having experience with executive communications and interactions, a strong executive presence and effective communication and negotiation skills will be extremely important.
The role will work closely with customers to ensure they are satisfied with the Oracle Cloud services they receive and to improve upon areas of dissatisfaction. This role will multitask and handle multiple (up to eight) active client engagements at one time.
Title: Cloud Implementation Orchestration - Conductor (Implementation Success Manager)
Location: United States
Requisition ID: 19000GW2
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