Capital One Sr. Fraud Detection Representative in Richmond, Virginia

Knolls 3 (12038), United States of America, Glen Allen, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Fraud Detection Representative

Identifies fraudulent activity on customer partnerships accounts through third party data sources and transaction verification with customers. Communicates with customers via letters and inbound and outbound phone calls. The goal is to help our customers be protected from fraudulent activities on their account.

Responsibilities:

• Manage inbound and outbound customer calls

• Investigate and detect fraud on customer accounts

• Update account information (data entry)

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

Preferred Qualifications:

• At least 3 years of customer service experience

• At least 2 years of Fraud experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.