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Capital One Senior Manager, Customer Resiliency- Risk and Controls in Richmond, Virginia

West Creek 8 (12080), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager, Customer Resiliency- Risk and Controls

As a Senior Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities :

  • Creating and validating processes

  • Designing and producing metrics used to measure efficiency and effectiveness

  • Driving process improvements aligned with desired customer outcomes

  • Analyzing, identifying, and correcting data issues with systems used or owned by a department

  • Providing subject matter expertise on processes when representing the department in projects and other meetings

  • Managing and leading a high performing team of associates

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 5 years of Process Management experience OR at least 2 years of Project Management experience

  • At least 2 years of People Management experience

Preferred Qualifications:

  • Master’s Degree

  • Process Management Certification- LEAN, Six Sigma

  • Compliance Certification- CRCM, CIPP

  • 2+ years Business Process Management experience

  • 7+ years of experience in Process management

  • 7+ years of experience in Project management

  • 5+ years of experience in People management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.