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Capital One Senior Coordinator, Commercial Card Operations - Richmond, VA in Richmond, Virginia

Knolls 1 (12034), United States of America, Glen Allen, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Coordinator, Commercial Card Operations - Richmond, VA

  • Hours: 1:00 PM - 10:00 PM EST

Summary:

The associate participates in day to day processing functions of Operations and will perform other various tasks within the space. The role requires attention to detail and problem solving skills. The associate will identify quality or production issues and communicates them to management. This position will require interaction with Commercial Bank customers by answering phone calls from customers, service, sales and implementation providers. Finally, they will resolve all customer inquiries and issues while adhering to all Capital One policies and procedures. As stated, this is an afternoon to evening shift (1-10PM EST).

Responsibilities:

·Primary responsibility involves managing inbound customer concerns from customer phone calls and shared mailbox

·Follow direction and execute tasks efficiently, following procedures and meeting regulatory and customer experience requirements

·Make effective and independent decision, when necessary

·Proactively identify operational and/ or customer experience issues

·Manage all escalated situations appropriately

·Audit and Review others work

Basic Qualifications

·High School Degree, GED or equivalent certification or military experience

·At least 1 year of working in a call center

Preferred Qualifications

·At least 2 years of working in a call center

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

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