Capital One Quality Assurance Coordinator in Richmond, Virginia

West Creek 2 (12072), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Quality Assurance Coordinator

As a Quality Assurance Coordinator in Talent Acquisition Shared Services at Capital One, you will be part of an innovative and talented team responsible for partnering with the larger Human Resources organization to continuously improve our recruitment processes and candidate experience. The selected individual will be responsible for performing quality assurance monitoring and corresponding trend analysis, providing effective/measurable feedback to performers and client leadership, and developing and deploying counter measures to prevent future process breakdowns.

Primary Responsibilities:

  • Conduct recruiting-specific quality assurance reviews (e.g., job requisitions, offers of employment) to assess individual recruiter performance and overall process health

  • Analyze micro (e.g., local team, current month) and macro (e.g., department, rolling 12 months) QA results data to identify performance trends and insights

  • Leverage historical trends and insights to develop recommendations for remediation, and present those recommendations to client leadership for buy-in

  • Proactively, continuously, and autonomously implement remediation (e.g., deliver feedback, coaching, and training to recruiters and leadership) across the organization focused on preventing recurrence of future process breakdowns

  • Partner with stakeholders (e.g. Legal, Diversity, Compliance, Business Risk Office) to ensure that the scope of our quality assessments remain aligned to applicable internal and external requirements

  • Serve as risk, quality, and compliance subject matter expert to client groups; provide guidance and advice as needed

  • Maintain suite of training materials, process documents, and help files

We are looking for individuals who excel in a collaborative team environment, build and maintain strong client relationships, have strong communication and influencing skills, can proactively identify and solve problems, and possess the ability to adapt to change quickly.

Basic Qualifications:

  • At least 1 year of risk management experience or at least 1 year of quality assurance experience

  • Experience in GSuite (i.e., Google Sheets, Google Docs, etc.)

Preferred Qualifications:

  • At least 1 year of human resources experience

  • At least 1 year of recruiting experience

  • At least 1 year of process management experience

  • Certified in Lean

  • Certified as Six Sigma Yellow Belt

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.