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U.S. Bank Information Security Specialist 4 - Remote in Richmond, Virginia

U.S. Bank is seeking an Information Security Specialist to provide customer service to our internal users and facilitate the effective use of the access management systems by building strong relationships and collaboration across IAM, ISS and key enterprise stakeholders.

Responsible for providing user expertise in support of all activities, processes, and tools for protecting technology-based information. Educates, trains, and supports end-users and ISS staff in good security practices and procedures, via creating materials conducting training classes, recorded sessions and facilitating stakeholder meetings. Facilitates user education by recommending and researching opportunities for the team. Reviews and makes recommendations to security policies/procedures. Provides analysis and implementation of complex project access requests. Works with business lines to identify initial access security requirements. Identifies possible solutions to satisfy customer requirements and security policy standards. Provides guidance to junior and senior staff as appropriate.

Provide Customer Service:

• Actively address questions and issues from access management users

• Track customer service calls and activities

• Support the business lines on customer support activities


• Create and maintain user training modules

• Maintain access management system training documentation

• Facilitate meetings and communications with Customer Service Team and technical staff

Process Improvements & Governance Practices:

• Identify access management process improvements and customer training

• Validation and approval of segregation of duties requests

• Develop and maintain updates to process documentation

• Involved in testing access management system functionality


Basic Qualifications

  • Bachelor's degree or equivalent work experience

  • At least five years of experience with the processes, tools, techniques and practices for assuring adherence to quality standards associated with developing, enhancing and operationalizing application systems and databases

Preferred Skills/Experience


• Effective & excellent communication skills (written and verbal)

• Ability to communicate process and recommendations for improvement

Critical Thinking Skills:

• Strong critical thinking skills

• Ability to make decisions and articulate recommendations

• Creative problem solving and blending ideas from different sources

• Ability to present and receive constructive feedback in a professional manner

Customer Service:

• Ability to calmly deal with customers in sometimes challenging circumstances

• Presentation skills via WebEx virtual conference center

• Developing strong professional relationships with stakeholders throughout the organization

Task Coordination:

• Ability to manage time effectively according to defined SLA’s

• Ability to organize and manage multiple activities

• Capable of meeting dates and deadlines

Job: Information Technology

Primary Location: Texas-TX-Houston

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 190017734

Other Locations: United States

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.