Experience Inc. Jobs

Job Information

SAIC CRM Software Engineer (Remote/Flexwork) in Richmond, Virginia


SAIC has a contingent job opportunity for a Software Database Engineer, working from home office with ability to travel to customer offices located in Reston, VA on an occasional basis.

The Software Database Engineer will provide technical design, configuration, automated workflow, and analytic support to the shared knowledge platform, Customer Relationship Management (CRM) Tool, Microsoft Dynamics 365.

Responsibilities andDuties :

  • Design and configureautomated CRM workflow, design and configure comprehensiveanalytics/reporting to support continuous improvement of operations.

  • Perform CRM and BIapplication configuration and perform system testing to confirm that thesystem functions as intended based on the configuration.

  • Perform the following inSharePoint: design and implement workflows, site collections, andlibraries.

  • PerformDynamics/SharePoint Integration

  • Perform CRM DynamicsUpdates

  • Configure the platform toview a history of all stakeholder activity; respond to inquiries throughmultiple channels; query and report on correspondence, activities, tasks,calls, notes, and events; export report data into other analytical format

  • Work with Microsoft PowerBI Tool to provide GUI and report generation

  • Configure interfaces forwriting and editing scripted responses; configure dashboard reports andqueries for particular user groups (manager, administrator, user, helpdesk, etc.); configure views per CRM entity to support the prioritizedrequirements and resulting solution design; create custom and ad-hocreports and dashboards; and perform unit testing on the resulting solutionconfiguration.

  • Automate the upload ofcontact list data from government databases or commercial sources and theupload of various documents and media for customized communications withconstituents; automate workflow, notifications, alerts, and escalation.

  • Provide ongoing technicalsupport and knowledge-base, supporting best practices and optimal use ofthe CRM platform. The Contractor shall provide ongoing data migration assistanceincluding educating FirstNet on data migration tool options and creatingdata migration maps.

  • Conduct entity and datamodel configuration; conduct ongoing process management configuration;conduct data migration or related data cleansing, normalization orvalidation activities; and conduct platform performance tuning.

  • Leverage Office 365 toconfigure Excel-based Power View report utilizing Power BI to support theprioritized requirements and resulting solution design; and leverageOffice 365 to integrate Yammer with Microsoft Dynamics CRM to support theprioritized requirements and resulting solution design.

  • Implement custom securityroles or field level security; implement localization features; andprovide on-going post-implementation support.

  • Conduct workshops anddesign sessions to confirm and prioritize the use cases and relatedbusiness requirements; develop training materials and conduct usertraining on CRM and participate in platform train-the trainer/admintraining.

  • Provide weekly reports ondevelopment and implementation progress, status of efforts


Required Experience andClearance:

  • BS degreeOR 3-5 years Equivalent experience

  • ClearanceLevel Must Be Able to Obtain: Public Trust

  • Minimum5 years of experience with Microsoft tools including:

  • Dynamics365 experience (critical)

Desired Qualifications


  • MicrosoftPower BI

  • SQLdatabase

  • SharePoint

  • Flow


SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability