Northwell Health Practice Nurse Navigator - WTC Clnic in Rego Park, New York
Req Number 002PG3
Coordinates and guides patients through the Health System's Service Line continuum of care. Facilitates the patient-physician relationship and coordination of care across the spectrum of services through screening and diagnosis, treatment, post treatment, education and prevention services to provide comprehensive, multi-disciplinary quality care. Identifies barriers to care, assists with access issues, develops relationships with healthcare providers, establishes and/or improves communication between providers, patients and caregivers in order to coordinate services within the organization, at outside facilities, and within the community.
- Coordinates the continuum of care and reduction of time to treatment across multiple modalities.
Collaborates with patient and Service Line clinical team to identify next steps in treatment plan, identifies gaps or barriers to care and provides links to Health System and community resources.
Works to reduce time-to-treatment across multiple treatment modalities (surgery, chemotherapy, radiation therapy) as well as ancillary and support services.
Ensures Service Line navigation tracking database is up to date. Tracks patient progress and keeps care team members apprised.
Reviews clinical charts to identify newly diagnosed cancer patients for one or more cancer disease sites.
- Collaborates with physicians and other members of subspecialty disciplines to improve quality of life and clinical outcomes for patients and their families.
Serves as a liaison for referring physicians and their staff.
Collaborates with referring physicians to understand their preferences for communication about patient's test results, treatment progress and manages those communications.
Actively solicits and records feedback from referring physicians and their staff; develops recommendations for improving program operations to better meet their needs.
Meets on a regular basis with Service Line members for information sharing and continuing education activities.
- Serves as main point of contact for patients and families.
Informs and educates patients about their disease and care plan and answer questions throughout the course of treatment.
Tracks patients progress along care continuum; identifies potential bottlenecks and performs appropriate intervention.
Schedules patient appointments.
Acts as a patient advocate, responds to and works to resolve the concerns of head and neck patients and their families.
Liaises with patients, families, physicians, clinical staff, other departments and specialty practices.
- Participates in performance improvement activities.
Ensures the ongoing evaluation and quality improvement of procedures.
Maintains data for metrics on patients navigated, patient retention interventions, patient retention rates, patient satisfaction scores, physician satisfaction scores and timeliness of care.
Communicates and coordinates with care team in the development of tools for optimal patient outcomes and report findings.
Coordinates and participates-in committees as needed/requested, i.e. Quality PICG and Clinical Pathways.
Facilitates weekly multidisciplinary disease oriented cancer conferences and tumor boards, including coordination with pathology, surgery, medical Service Line and radiation medicine and other medical specialties such as pulmonary and GI, as appropriate to the Service Line disease site.
Performs related duties, as required.
Graduate from an accredited School of Nursing. Bachelor's Degree in Nursing, preferred. Must be enrolled in an accredited program within 24 months of employment, if hired after September 1, 2010 and obtain a BSN Degree within five (5) years of employment date.
Current license to practice as a Registered Professional Nurse in New York State. Certification, preferred. Minimum of three (3) years clinical experience, required.
Previous experience in case management, disease management, quality management or patient education, preferred.
Computer skills including MS Office, preferred.
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