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Centene Corporation Bilingual Customer Service Representative 1 in Rego Park, New York





Wednesday, August 14, 4:00 – 7:00 PM

Fidelis Corporate Office Welcome Center

95-25 Queens Blvd.

Rego Park, NY 11374

Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Members are multilingual, ability to speak Russian, Chinese or Spanish is preferred.

  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

  • Provide assistance to members and/or providers regarding website registration and navigation

  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

  • Process written customer correspondence and provide the appropriate level of timely follow up

  • May coordinate member transportation and make referrals to other departments as appropriate

  • Maintain performance and quality standards based on established call center metrics including turn-around times

Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Bilingual Spanish, Chinese or Russian speaking is strongly preferred.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Bilingual Customer Service Representative 1

LOCATION: Rego Park, New York

REQNUMBER: 1149889

COMPANY: Customer Service