Danaher Corporation Service Contract Administrator in Redwood City, California
Danaher Company Description
SCIEX – An operating company within Danaher’s Life Sciences platform
SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.
We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at www.sciex.com.
Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives.
Sciex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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AB SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to push the limits in their field and address the complex analytical challenges they face. The company's global leadership and world-class service and support in the mass spectrometry industry have made it a trusted partner to thousands of the scientists and lab analysts worldwide who are focused on basic research, drug discovery and development, food and environmental testing, forensics and clinical research. With 40 years of proven innovation, AB SCIEX excels by listening to and understanding the ever-evolving needs of its customers to develop reliable, sensitive and intuitive solutions that continue to redefine what is achievable in routine and complex analysis.
Create a positioning statement for the role: The Service Contract Administrator will process orders and administer customer contracts, exhibiting superior customer service. In the role of a Contract Administrator, you will serve as the first point of contact between the Service Sales team and Service Organization.
Responsibilities: ⦁Execution and improvement; generate quotations for new, renewals, modifications, and terminations. ⦁Drive revenue recognition orders; generate service contract orders for new, renewals, modifications, and terminations. ⦁Ensure all contract documentation deliverables (i.e. COI, W-9, qualification forms, vendor forms and set up, questionnaire, etc.) are in place for customer requirements. ⦁Works with other departments to find solutions for both internal and external customers regarding a large variety of topics. ⦁Follows established service quality standard and meets established processing times and follow-up actions in accordance to departmental standards (120 days validation in SFDC, order accuracy, response time etc.) ⦁Execute reports daily/weekly/monthly; active, signed, entered, pend and all status for contract orders, and KPIs in Oracle and SFDC ⦁Execute on customer requests; via phone, fax, email, or other electronic means.
Education and/or Work Experience Requirements: ⦁High School Diploma/GED or higher ⦁Prior experience in service contract role or equivalent ⦁Proficiency in MS Excel ⦁This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a multiple computer monitors. ⦁Must be flexible with hours worked to support business demands and department Monday through Friday. Some Holiday work may be required.
Biotechnology industry experience Experience with Service Max Service contract experience Experience with ERP systems (Oracle, Sales Force)
Additional Requirements and Competencies: ⦁Customer Service oriented – high sense of urgency ⦁Accuracy is required in performing all functions of this position ⦁Strong phone, verbal, and email communication skills along with active listening ⦁High attention to detail, follow-up, multi-tasking, and conflict resolution ⦁Works independently and as part of a team.
The successful candidate is a dynamic professional with a "can do" attitude who can work in a fast-paced environment, meet strict deadlines and manage multiple tasks. To complement our team, the successful candidate must be energetic, self-motivated and constructive in his or her approach, flexible and adaptable to work in a complex, cross functionally and able to build productive relationships.
Diversity & Inclusion At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Job Function: Customer Support
Primary Location: North America-North America-United States-CA-Redwood City
Req ID: SCI003170
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