Oracle Senior Service Delivery Manager | DataRaker in Redwood City, California
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
The Service Delivery Manager will join the utility industry s largest SaaS Analytics practice and will be critical to the future direction and growth of our analytics business. This individual will be responsible for managing all aspects of several key Oracle | DataRaker engagements. The Service Delivery Manager will oversee the day-to-day interactions with clients, track all aspects of client engagements, including business and technical activities (e.g., interface design specifications, analytic test specifications, system configuration and basic technical support). The ideal candidate has a solid technical background in the areas described below, along with a good understanding of the utility industry in general, and meter systems and meter data in particular.
The following tasks are examples of the responsibilities of the Project Manager:
Manage and report on the day-to-day progress of all assigned clients. Individuals will typically work with 2-4 clients at any given time.
Participate in all client meetings, including on-site and off-site sessions. Travel is required, with about 25% travel depending on the stage of the engagement.
Meet with business and IT representatives of the clients to gather requirements on data sources, IT systems, and other technical considerations.
Develop specifications for the development or modification of data interfaces into the Oracle | DataRaker system.
Develop specifications for the various analytical functions that will meet the client s business needs.
Direct the work of analysts to develop and configure analytical solutions to generate the results required by clients.
Consult with clients and other Oracle | DataRaker team members to address and resolve technical issues as they arise.
Perform or direct various ad-hoc analytical queries required to fulfill customer engagements.
Communicate regularly with customer representatives and other Oracle Utilities Analytics management personnel.
Track the progress of each engagement against goals.
Actively seek opportunities to provide additional services to existing clients.
Background / Experience
5-10 years total work experience with a minimum of 4 years as a project manager, sales engineer or quantitative analyst/consultant with some management and client facing experience.
Degree in a technical or quantitative field, preferably engineering, science, mathematics, statistics, economics, or computer science.
Excellent communication skills both written and oral along with client management experience.
Solid foundation in data analysis, analytic modeling, and database management, including the ability to write basic code and define analytic models.
Experience in translating business requirements into data requirements, as well as interfaces and analysis specifications.
Ability to work independently and with minimal supervision.
Travel required 25% of time.
Experience in the electric, gas or water utility industry is a plus - specific experience within meter-to-cash, energy efficiency, and/or network planning and operations is ideal.
SaaS software delivery experience.
Knowledge and experience in network, database and systems administration.
Title: Senior Service Delivery Manager | DataRaker
Location: United States
Requisition ID: 190007HK
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