Oracle Customer Advocacy Business Intelligence Analyst - Business Analyst 2-Ops in Redwood City, California

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Customer Advocacy Business Intelligence Analyst

Preferred Qualifications

Are you interested in being part of a new, exciting, and fast-paced team within Oracle Consulting? At Oracle Consulting, we deliver industry-leading solutions utilizing their experience and the most sophisticated Oracle product access, capabilities, methods, and tools across diverse industries and geographies.

_Department Description:_

The Customer Advocacy Team is expanding to support our rapidly increasing customer base in the Cloud (SaaS). This unique opportunity was designed to be a key part of the future of Oracle Consulting team, and help shape the services we provide for the benefit our customers and employees.

_Position Overview Business Intelligence Analyst_

This position is for supporting Customer Advocacy as *Business Intelligence Analyst, *to found and develop our new customer knowledge platform. The OBIEE Developer will analyze requirements and develop technical solutions and work products to include reports, dashboards, cubes, and documentation.

In addition, this resource will participate in full project life cycle implementation of an Oracle Business Intelligence solutions to include functional design, technical design, build, unit test, assembly test, system test and deployment, also supporting and debugging issues.

_Job Responsibilities:_

  • 3 years ETL Development or 3 years OBIEE/ Report Development.

  • Experience with OBIEE tools, techniques, architectures, and operations.

  • Experience with performance tuning skills with OBIEE and SQL.

  • Experience in data warehousing and data modeling.

  • Proven ability to work independently and as a team member.

  • Good communication (written and oral) and interpersonal skills.

  • Good organizational, multi-tasking, and time-management skills.

  • Must be able to identify and assess complex problems for area of responsibility.

  • Must be able to create solutions in situations in which analysis requires an in-depth evaluation of variable factors.

  • Demonstrate strong follow-through and consistently keep commitments to team

  • Act as an information resource to the management team.

  • Participate in system and release testing, as needed.

_Candidate Profile:_

Oracle Consulting is growing its Customer Advocacy Team. As part of this team, you will be a key member of the Customer Advocacy team leading customer analytics and reporting, within Oracle Consulting. In this position, you will be responsible for technical development, implementation, and support of the customer data warehouse and reporting efforts.

The role works closely with the Consulting Leadership and Customer Advocacy Team leaders, as well as other Oracle teams, and will directly involved in the development of our Customer Knowledge Applications.

If you are interested in joining the Advocacy team for a product in its early stages and help shape the future of Customer business intelligence systems alike, then this is the place to be. If you believe you meet the requirements below, we would be interested in finding out more about you.


  • Experience implementing technical solutions under tight time, quality, and performance standards.

  • Committed to excellence; positive attitude, sense of urgency, meets deadlines and has an attention to detail

  • Demonstrates a strong project management skill set - ability to execute flawlessly while handling multiple projects simultaneously and independently

  • Ability to work and manage across organizational boundaries and lead cross-functional initiatives

  • Able to work well with limited daily supervision.

  • Process orientation preferred.

  • Self-starter.

_Technical & Analytical_

  • Experience implementing ETL processes using Oracle Data Integrator in a production data warehouse, relational and multi-dimensional data modeling, including the use of standard data modeling tools

  • Sound understanding of BI Best Practices/Methodologies, relational structures, dimensional data modeling, structured query language (SQL) skills, data warehouse, and reporting techniques

  • Experience in business requirements gathering

  • Knowledge of standard project development life cycle concepts

  • Experience managing and maintaining meta-data

  • Experience using data cleansing, data quality tools


  • B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.0 GPA and:

  • Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

_Top 4 skill sets/technologies in the ideal candidate: _

  1. Strong business intelligence and general business knowledge

  2. OBIEE installation/administration experience

  3. Excellent SQL skills and good general understanding of data modeling

  4. Desire to learn new methods of dimensional modeling

As a member of the Customer Advocacy organization, your focus is to deliver creative Customer Knowledge solutions to the Oracle Consulting leadership team and the internal operations organization.

As a Business Intelligence Analyst you are responsible for managing an extended team of developers, testers or engineers and drive delivery of a business module within a project (Delivery / Maintenance / Testing) You may serve as entry level specialist with expertise in particular application or product. You are responsible for functional/technical track of the project. You should be highly experienced in Business Intelligence platforms and be able to complete assigned duties with minimal direction from management.

Job duties are varied and complex utilizing independent judgment. You will contribute to the requirements elicitation process by creating assigned parts of the requirements documentation with guidance from Customer Advocacy Quality Assurance Director.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: *Business Operations

Organization: *Oracle

Title: Customer Advocacy Business Intelligence Analyst - Business Analyst 2-Ops

Location: United States

Requisition ID: 190006LF