Microsoft Corporation Program Manager 2 in Redmond, Washington

A chance to shape the future is rare. We’re the team behind HoloLens. We created Microsoft’s software experiences that showed the world what mixed reality is. We have helped Microsoft’s most committed digital transformation customers design, develop and deploy mixed reality solutions in their businesses. We’re building a new organization to bring the benefits of mixed reality to the women and men working the front lines in industries as diverse as manufacturing, healthcare, retailing, education, and public safety and defense.

We have a unique approach to understanding our customers and markets. Over the last four years, we’ve embedded more than 40 customers directly into our product development teams. We’ve worked through thousands of business cases with these customers and have gained unparalleled insight into the patterns and high-value scenarios that span across customers and industries. We’re taking the top scenarios that our data shows us are transformative and building a set of software products that put mixed reality at the center of Microsoft’s mission to help the people on the front lines of business everywhere achieve more.

Responsibilities

  • Building a positive relationship with our customers from start to finish

  • Partnering with user research and the product teams to conduct contextual inquiry research and customer interviews in order to identify critical pain points and customer needs and then communicating those needs back to the MR studio

  • Being the glue that brings all of the different teams together and executing effectively during all customer engagements

  • Identifying and communicating customer back-end systems integration and deployment requirements to the product team

  • Share vertical and customer expertise to the product team

  • You will be able to demonstrate how you learn new technology quickly, that you can distill complex ideas into easy-to-follow narratives, and that you know to take ideas and formalize them into programs that deliver repeatable results

  • You’ll be able to show us how you’ve previously learned the businesses of your customers and you can provide examples that show how you’ve extrapolated evidence from something specific in order to demonstrate a much larger pattern or trend. If you’ve ever been able to adapt something from one industry or business and apply it to a completely different problem, please be sure to share this story with us

  • You can show you have listening and storytelling skills, can explain your mental framework for both skills, and can provide relevant examples

  • You believe everyone can improve and you’re comfortable demonstrating self-reflection and self-awareness by sharing where you want to improve and how you would do so

  • You’re not a lone wolf. The Mixed Reality Studio is part of a confederation of great teams working on Mixed Realty. You’ll always have a community of peers who have your back here

  • You are as comfortable creating high-level strategy as you are with landing the last-mile of your projects yourself. You can be both orchestra conductor and stage hand, sometimes at the same time and will be able to provide examples that support this

  • You have a track-record of working transparently and collaboratively with others and you have references from prior roles supporting this

Qualifications

  • 3 years of experience in an engineering environment.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com .