BrickRed Systems IT Operations Support Analyst in Redmond, Washington
We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Operations team working on the Forza franchise. If you are eager to strengthen your capabilities in a highly dynamic, very fast-paced environment, this is the job for you! Responsibilities Works as a team member to assist with operations support. Troubleshoot and resolve a wide variety of break-fix issues or tasks including OS, Windows Update, Windows firewall, BIOS, and software issues. Tools and Monitoring SQL (Basic Understanding) IIS Load Balancing Virtualization SharePoint External File Transfer File Share Management UCS Management Storage and SAN Fabric Administration Backup Management Production Environment Support Azure – Basic Dev and Prod needs Occasional assistance with rack/stack/cable in the data center Some other more general “production service” responsibilities: Participating in the design and development of new prod services Participating in resolution of prod incidents and problems Supporting prod service deployment activities Ensuring that all prod documentation and knowledge is up to date and properly utilized by peers and subordinates Qualifications & Skills 3-5 years of work-related experience Knowledge and experience with core Microsoft infrastructure (Active Directory, Group Policy, Windows, IIS, DHCP, WDS, WSUS, Hyper-V, Azure, DFS) Excellent communication and customer service skills Able to work independently. Excellent problem resolution and analytical skills Ability to learn quickly in fast-paced environment Able to lift 50lbs. Pluses Experience with LAMP Experience with UCS Experience with Linux Experience with PowerShell Experience with MDT and SCCM Experience with FTP?