ASM Research, Inc. Cloud Support Engineer I - copy in Redmond, Washington

Cloud Support Engineer I - copy The Cloud Support Engineer Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as: Job Responsibilities Troubleshoot system issues using diagnostic tools like netmon, windbg, and custom application tools; Review system logs to identify and mitigate system issues Leverage knowledge base to help troubleshoot, identify and resolve system issues; Update knowledge base troubleshooting guides and lessons learned, as required Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases Document system issues resulting in system outages and coordinate change through change management processes Support collaboration across operations, development teams and external partners; Support 'tiger team' calls to streamline knowledge sharing and timely resolution of system issues Monitor solution performance according to client specification and SLAs, escalate as needed Minimum Qualifications 2 years operations experience providing application/infrastructure support 1 years performing system administration support (Windows / Linux) Interpersonal, problem solving, organizational, and multi-tasking skills. Ability to communicate effectively verbally and in writing EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. ASM Research is an Equal Opportunity Employer All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, creed, ancestry, marital status, non-job-related handicap or disability, veteran status, or any other legally protected status.