Graycon IT Technical Administrator in Red Deer, Alberta
WHO IS GRAYCON I.T.?
Business and IT aligned. Finally.
For more than 28 years, Graycon has provided business-building IT solutions and real business value for more than 1,000 leading Canadian companies – specializing in the design, implementation, security, and support of infrastructure, cloud and networking systems.
Our unique approach to aligning business goals with IT provides predictable costs, consistent performance and reliable systems and support, freeing you to focus on your core business.
Powered by Ricoh, our team of over 200 I.T. and business professionals bring both a global awareness and local perspective to your business.
From troubleshooting unexpected issues to supporting your long-term vision and growth, we’re always a step ahead of your needs.
No excuses. No problem. We’re on it
YOU'RE ON IT.
You’re positive, attentive, responsive, dependable, personable, professional, and forward-thinking. You’re ON IT! You're our next IT Technical Administrator. You'll be reporting to the Service Delivery Manager, and in this role you'll be responsible for resolving challenging business and technical issues for a wide variety of clients. You'll do this over the phone, remotely and onsite while working with desktop, server, telephony and networking technologies.
What Does an IT Technical Administrator Do?
As a single point of contact provide an extreme customer service experience for a wide variety of clients
Support clients by spanning Tier 1, 2 and 3 support responsibilities including engaging external partners or vendors to remediate client support needs
Share knowledge and provide assistance across clients as needed
Maintain accurate and timely reporting of system status enabling you to propose relevant improvements to each client environment
Work to improve infrastructure processes
Develop and maintain technical materials as needed
What You'll Need to be On IT:
4 to 6 years IT experience with an emphasis on Microsoft technologies
Solid proficiency with Microsoft Windows Server 2008 and 2012, Active Directory;
Experience configuring and troubleshooting a variety of Antivirus, Antispam and Backup software packages
Experience configuring and troubleshooting network connectivity, including inspection of routers and firewalls
Strong English language (oral and written) along with good organization skills
The ability to research and apply knowledge effectively
A valid driver’s license, and regular access to a vehicle
Proficiency in Citrix XenApp and Microsoft Office 365
Experience with VMware and Hyper-V
Proficiency configuring and supporting mobile devices, including iPhone and Android
Experience with ITIL
Current Microsoft or Cisco certifications
Post-secondary degree, fast track program or equivalent is an asset
Extra Reasons that show you're ON IT:
You have the ability to quickly familiarize with client environment
You enjoy the changing demands of technology and embraces learning and expanding their knowledge
You possess strong time management skills with the ability to work effectively with a team or independently
You have strong attention to detail with the ability to organize and set priorities to manage multiple tasks and projects
You have the ability to understand and adhere to operating procedures and practices
You demonstrate professionalism through appearance and overall conduct
You are open and willing to communicate and respond to the needs of our clients, Graycon, our people and projects in a positive, professional, and supporting manner
You are strong in interpersonal and consulting skills with a demonstrated customer service focus
External Company Name: Ricoh Canada Inc.
External Company URL: http://www.graycon.com/
Street: 5208 53 Avenue
Post End Date: 12/28/2018