Tower Health Representative Patient Access- Rehab or Outpatient Therapy in Reading, Pennsylvania

Patient Access Representative duties may include:

  • The Patient Access Representative will assist with daily operational issues in a manner that meets or exceeds expectations for patient access, courtesy and understanding of issues and accuracy of response.

  • Schedules all appointments for patients using the computerized scheduling system and works with the Supervisor to meet these goals.

  • Responds to calls including patients, physicians, site staff and peers and determines the urgency of the situation.

  • Confirms patient appointments and gives appropriate instructions by telephone.

  • Completes registrations in a professional, accurate, customer-oriented and timely manner.

  • Obtains and verifies information about patients health insurance electronically during the pre-registration process as outlined according to standard operating procedures.

  • Participates fully in department quality and improvement initiatives.

  • Maintains flexibility in work schedules to meet business needs including over-time.

Experience and Skills required:

  • High School Degree or GED required.

  • Customer Service Experience required.

  • Ability to work independently and also take direction.

  • Ability to speak clearly and concisely with good telephone etiquette.

  • Experience in a medical office setting with knowledge of medical terminology.

  • Requisition ID: 2018-23108

Name: PFS Patient Access

Hours per week: 32

External Company Name: Reading Health System

External Company URL:

Street: PO Box 16052

Post End Date: 1/18/2019

Work Schedule: Mon- Fri 1030AM- 7PM; some weeks 7AM-330PM