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Computer Consultants International, Inc Service Support Analyst (Mainframe/ZEKE/JCL/Networking/Linux/Solaris/AIX/ITIL) (Job ID: 602722) in Raleigh, North Carolina

Service Support Analyst (Mainframe/ZEKE/JCL/Networking/Linux/Solaris/AIX/ITIL) (Job ID: 602722)

  • 3700 Wake Forest Rd, Raleigh, NC 27609, USA

  • Full-time

Company Description

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.

Job Description

This position is responsible for supporting an Integrated 24x7 Enterprise Incident Management Center. Shift work will be required. The DIT IMC monitors and reacts to events for services provided by NCDIT to other state agencies and to the public. Supported services include Network, Network Security, Mainframe, Server Hosting, Voice, Data Center, and enterprise applications. The candidate will be responsible for the monitoring, identification, initial analysis and resolution of issues related to any of these services following established procedures.

Utilizing all available tools, candidate will be required to access equipment for troubleshooting hardware, software, and configuration issues. Hardware will include network hardware such as routers and switches. Also Windows, Linux, AIX, and Solaris servers, IBM xOS distributed mainframe servers, and VoIP Call Processing systems. CA monitoring tools such as Spectrum and SOI, and an ITSM compliant ticket management system will also be utilized. These tools will be used to diagnose issues, failed systems, disk space issues, diagnose server OS issues, and data center physical health. You will be required to support Mainframe with regards to key commands, applications, JCL, job abends and the scheduling and monitoring of ZEKE jobs to their completion, and know how to handle failures in and when they occur.

This position also requires collaboration between two physical site but one virtual IMC and to maintain a daily shift log of events that happen on the shift, and maintain the daily NetBackup status to hand off to the next shift. All work will be done in accordance to established ITIL standards.

ITIL Foundation certification is a plus. Candidate must be willing to work alternate shift schedules including nights, weekends, and potentially 12 hour rotations.

Knowledge and experience in any of these areas would be desirable:

  • Experience with enterprise monitoring tools such as CA Spectrum, CA SOI, Solarwinds, and network analysis tools such as NetFlow, HPNA, VitalSuite, Spectrum, and other Web-based monitoring tools.

  • Knowledgeable on network routing protocols, Ethernet protocols, TCP/IP, MPLS, OSPF, BGP, DSL, Metro Ethernet, Layer 2/Layer 3 switching required.

  • Understanding of TCP/IP, IP Subnetting, DNS, and DHCP.

  • Understanding of administrative level experience with Windows servers and progressive knowledge of computer system hardware setup and troubleshooting skills.

  • Experience supporting a large scale, multiple LPAR, mainframe environment including IPL's, and CICS support.

  • Understanding of ITIL processes including Incident Management, Change Management, and Problem Management.


Mainframe operations including the use of administration tools such as ZEKE, CA AutoPoint, CA OPS/MVS Automation, and JCL to manage job control. Required. 2 Years

Networking to include monitoring and management of routers, firewalls, and switches. Required. 2 Years

Basic understanding of IP routing principles. Required. 1 Years

Windows server OS (2008, 2012) Linux, AIX, or Solaris Operating Systems. Required. 2 Years

Experience monitoring and management of hardware and software issues in a large computing environment. Required. 2 Years

Experience working in a high stress, 24x7, secure environment with flexibility to handle multiple issues concurrently. Required. 2 Years

Knowledge and basic understanding of ITIL framework. Required. 2 Years

Additional Information

For immediate consideration, please send your resume to hire(at)cci-worldwide.com with "602722-NC" Subject Line

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