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Enterprise Holdings Enterprise Holdings Hiring Event in Portland, Oregon

Enterprise, National & Alamo Rent-a-Car Hiring Event

Interviews and Offers on the spot!

Snacks, refreshments & Company Swag provided!

We are hiring for multiple positions at our Portland International Airport location (PDX)

Interviews will take place on 4/29/2019 from 9:00am - 1:30pm at the following location:

Alamo Rent-a-Car

9115 NE Airport Way Portland OR 97220

We are currently hiring for the following positions:

  • Service Agent / Car Washer, Full & Part Time

  • Service Agent / Car Washer, Seasonal

  • Driver, Part Time

  • Driver, Seasonal

  • Exit Booth Agents, Full & Part Time

  • Return Agents, Full & Part Time

  • Emerald Aisle Greeter, Full Time

  • Customer Assistance Representatives, Seasonal

  • Alamo Greeter, Part Time & Seasonal Part Time

  • Alamo Shuttle Bus Driver, Full Time, Part Time & Seasonal

We have a variety of open schedules between Enterprise, National and Alamo Rent-a-Car! Hours/Schedule will vary based on positions. Current openings include: Opening shifts, Mid shifts, and Night shifts. Weekends and holidays included as we are open 365 days per year.

Equal Opportunity Employer/Disability/Veterans

Service Agent / Car Washer:

  • The Service Agent / Car Washer is responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires

  • Clean vehicle exterior by hand, brush or by operating washing equipment

  • Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand

  • Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)

  • Determine need for and add windshield fluid or fuel

  • Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle

  • Verify appropriate stickers are attached to vehicle (registration, plates, etc.)

Driver:

  • Drive and deliver vehicles locally as needed, following all rules of the road

  • Deliver vehicles to appropriate destination in a safe and courteous manner

  • Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles

  • May need to communicate via cellular phone or two-way radio

  • May be asked to clean vehicles

National/Alamo Exit Booth Agent:

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Provide additional service to Emerald Aisle members by offering our refueling option.

  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  • Ensure that booth is stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the exit booth.

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

National/Alamo Return Agent:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Complete return transactions with 100% accuracy.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Management reserves the right to modify, change or delete duties assigned.

National Emerald Aisle Greeter:

  • Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner

  • Assist members with questions and concerns and provide resolution as necessary

  • Review daily game plan in preparation for Emerald Service delivery

  • Review reservation manifest for special requests

  • Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply

  • Maintain clean, low mileage fleet mix that meets Emerald Club requirements

  • Complete vehicle inspections in accordance with priority guidelines

  • Ensure that vehicle hangtags are completed correctly

  • Return failed inspection units back to production for re-cleaning and service agent coaching

  • Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs

  • Offer assistance with luggage as needed

  • Document and communicate customer service issues to management

  • Keep Aisle area organized and clean for ease of access and appearance of the facility

  • Direct customers to the exit booth, provide local directions, maps and return directions as needed

  • Identify and communicate areas of opportunity for improved Emerald Club service delivery

Enterprise Customer Assistance Representative:

  • Provide a high level of customer service

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous and backup duties job-related duties as assigned

Alamo Greeter:

  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.

  • Welcome customers to the facility when they exit the bus or arrive on the lot.

  • Direct customers to counter, kiosk, exit booth; provide local directions and maps and provide return directions where applicable.

  • Assist customers with questions and concerns.

  • Communicate customer service issues to management.

  • Thank customer for their business.

  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Alamo Shuttle Bus Driver:

  • Deliver customers and vehicles to appropriate destination in a safe and courteous manner

  • Greet each customer personally in a friendly and welcoming manner

  • Operate the courtesy shuttle in accordance with all laws and regulations while following company policy to ensure a safe and pleasant operating environment

  • Assist customer(s) load and unload luggage, enter and exit vehicle and miscellaneous customer needs

  • Notify Manager of any customer or vehicle problems including daily maintenance, including but not limited to ensuring proper oil, tire and fluid levels

  • Provide appropriate local information, distribute maps and handouts as required

  • Communicate with office and other drivers via 2-way radio or cellular phone

  • Performs miscellaneous job-related duties as assigned

  • Must be willing to accept the hourly pay wage for this position

  • Must be at least 18 years old

  • Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Street 2: Portland Intnl Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-281248

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