Highgate Hotels Banquet Houseperson in Pocono Manor, Pennsylvania
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
The Inn at Pocono Manor – known to local residents as “The Grand Lady of the Mountains” – has earned a coveted designation on the National Registry of Historic Places. The hotel has been welcoming guests since 1902 and knows everything it takes to provide guests with a true mountain resort experience — comfortable accommodations, great meals, a variety of indoor and outdoor facilities and amenities, flexible meeting space, highly personalized service, an attentive staff, and much more. The hotel has 240 guest rooms and suites which are decorated in keeping with the period style of this century-old hotel, but provide all the modern comforts of home.
The Banquet Houseperson in responsible for the set up, refresh, tear down and maintenance of all meeting space
Ensure the correct and timely set up of all Banquet Event Order functions.
Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
Transport and store tables, chairs, and other equipment.
Refresh meeting rooms as needed.
Notify management of any hazards.
Handle items for “Lost and Found” according to the standards.
Ensure overall guest satisfaction.
High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Job ID: 2017-2200
External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership
External Company URL: www.highgate.com
Address1: One Manor Drive