AVL North America Sales Support Coordinator II in Plymouth, Michigan

Teaming with Technical Sales Support and Account Managers to create final customer proposals and process all forms of Purchase Orders. Teaming with the cross functional teams to solidify customer inquiry responses regarding invoices and shipment status

  • Proposal Support:

  • Expanded knowledge of AVL Quote tool to enable obtaining and updating files passed from Technical Sales Support and Solution Engineering organizations to match required pricing methodologies and customer requirements.

  • Easily generates MSWord® documents from AVL Quote tool to finalize proposal meeting AVL proposal standards with:

  • Proposal formatting standards

  • Customer proposal requirements

  • Adherence to approved terms and conditions

  • Administration of proposal storage and support documents on AVL network and SalesForce

  • Administration of SalesForce opportunity data

  • Operates comfortably with advanced features of MSWord® and identifies new features use that could be useful to team.

  • Has in-depth working knowledge of AVL layout standards and requirements needed to solidify response to formal Customer Request for Quote.

  • Ability to identify and team with internal resources to ensure all aspects of AVL RFQ response meets customers and AVL requirements

  • Purchase Order (PO) Processing:

  • Expanded knowledge of AVL Quote tool to enable complex modifications of quote to match PO.

  • Administration of SalesForce Opportunity data to enable “booking” of order.

  • Adherence to match PO back to quote or standard pricing with required information:

  • Ship To / Bill To

  • Payment & Invoicing Terms

  • Purchase Terms & Conditions

  • Ship Date

  • Administration of customer PO storage and support documents on AVL network and SalesForce

  • Ability to easily identify and clearly communicate purchase order issues to Account Managers, internal teams and customer in order to work toward acceptance or change of PO.

  • Supports team members through hands-on training to support new features and/or processes

  • Comfortable providing organized on-boarding of new team members

  • Identifies process updates required through on-the-job use and communicates possible changes to Manager.

  • Any other functions or tasks as requested by his/her supervisor

  • Bachelor’s degree or equivalent experience preferred.

  • Ability to share work load in team environment.

  • Ability to multi-task.

  • Proven logical thinking ability.

  • Able to work with short deadlines. Ability to work under pressure.

  • Able to self-manage work load and lead team when necessary.

  • Excellent organization skills and time management.

  • Ability to use AVL Quote proposal application.

  • High level working knowledge of SalesForce required.

  • Proven, tested ability with Microsoft Office computer skills required.

  • Ability to work with cross functional teams.

  • Excellent verbal and written communication skills

ID: 2018-2221

External Company Name: AVL North America

External Company URL: https://www.avl.com/

Post End Date: 3/31/2019