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Samsung Electronics America RAN, Senior Technical Sales Account Manager in Plano, Texas

Position Summary

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

The Account Senior Manager of Technical Sales will be responsible for driving Samsung’s network LTE NR products and solutions for the AT&T network account nationwide. This is a direct customer facing Technical senior Account Manager role specifically for Wireless 4G/5G technology, and you will be instrumental in driving technical discussions for AT&T’s LTE as well as 5G Radio Access network. In partnership with Samsung’s network sales team dedicated to AT&T, you will work to identify AT&T’s technical needs so that technical solutions can be developed and positioned to drive sales revenue targets. You will be relied upon as the technical Subject Matter Expert (SME) for all-things at AT&T. In regards to 4G and 5G wireless technologies, this role encompasses pre-sales, technical design and post-sales support (to ensure delivery as promised).

Role and Responsibilities

Essential Duties and Responsibilities:

  • Supports business meetings initiated by Samsung’s AT&T Account Sales Leadership to increase existing sales and introduce new products.

  • Provides expert technical support in the pre-sales process and creates compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives.

  • Translates and communicates complex technical design considerations between the Samsung sales team and AT&T’s network business (sales calls, joint network design discussions, etc.)

  • Takes the lead in technical Q&A for Samsung’s Wireless Network infrastructure products, applications, and professional services.

  • Develops deep relationships within AT&T’s network business at multiple levels of the technical organization and nationwide market; Establish/maintain trust and rapport as the SME for technical network solutions. Create proposals based on new and existing contractual agreements.

  • Educate our AT&T network customers on Samsung’s new products and services both individually and in a team environment.

  • Ensures that customer commitments are achieved according to plan.

  • Works with Samsung marketing and engineering teams for product development plans, schedules, and product introductions

  • Works closely with various support organizations, logistics, and cross- functional teams from SEA and Samsung HQ to achieve successful new product roll-outs and developments.

Success Criteria:

Technical Acumen

  • Subject Matter Expert in driving the technical solutions to customer through complex organizational dynamics and technical standards.

Presentations Skills

  • Leveraging your ability to communicate effectively with all levels of customer organization from Director to C Level.

Excellence Dealing with Ambiguity

  • Bringing your experience in problem solving and ability to navigate complex organizations with emerging technical standards.

Skills and Qualifications

Background/Experience required:

  • Bachelor’s degree in Engineering required; Master’s degree preferred. 13+ total years of experience within the Wireless/Networks technology industry (Radio, RF engineering, LTE Design, Wireless Network design, RF Planning, etc.)

  • Deep hands-on experience with air interface; knowledge/understanding in packet core (end-2-end network).

  • 5+ years of experience hands-on experience with Radio/RF planning and working with LTE (LTE must be in a hands-on capacity or consultative design capacity).

  • 3+ years of experience in a customer-facing role. Must possess the ability to analyze, interpret, and present (including presentation creation) wireless systems technical products and development materials to both internal and external stakeholders.

  • Understanding of 3GPP systems: Core and RAN networks

  • Understanding of Network Virtualization and Cloud Technologies

  • Strong knowledge in 5G and 4G technologies and network architecture specifically focused on Radio Access Network.

  • Good understanding of overall Wireless systems with emphasis on Air Interface, PHY, MAC, RLC, RRC and PDCP layers.

  • Experience with Software development is beneficial.

  • Understanding of Hardware as well as Software architecture.

  • Must possess the ability to THRIVE in a highly dynamic cross-functional environment (partnership across Sales, Marketing, Engineering, Global HQ, etc.) PLUS navigate a complex customer (AT&T’s) stakeholders and business unit; Interpersonal skills with the ability to navigate an organization and manage-via-influence is just as paramount as the technical ability.

Necessary Skills and attributes:

Demonstrated ability to interact at all levels within customer's organizations. The ability to negotiate with and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations. The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives. The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents. Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience. Ability to support a cross-functional Samsung team to achieve customer contracted objectives and specific team goals within established time frames and requirements. Assist in and if needed direct the Samsung team in lab and field trials related to introduction of products sold to the customer.

Physical/Mental Demands:

Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity / detail, numeric / character distinction and moderate hand / finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PC’s, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities.

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).

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