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Seegrid UX Strategist in Pittsburgh, Pennsylvania

Seegrid is the leading provider of connected self-driving vehicles for materials handling with hundreds of thousands of miles driven. The Seegrid Smart Platform combines flexible and reliable infrastructure-free vision guided vehicles with fleet management and enterprise intelligence data for a complete connected solution. Seegrid accelerates Industry 4.0 and lean initiatives with incremental automation, helping companies achieve a truly connected enterprise and transform into smart factories of the future.

Seegrid currently has an opening for a UX Strategist. In this role, you will lead experience design for Seegrid solutions by guiding a design team to research cross-product, end-to-end journeys and forming a strategy to transform those customer and user journeys. Throughout the design process, you will partner with customers and key stakeholders across the organization including product management, engineering, marketing, and customer services teams to advance the customer journey.

KEY RESPONSIBILITIES

  • Engage with customers to plan and conduct user research and feedback

  • Evaluate current customers' journeys and form strategies to transform those journeys

  • Lead and prioritize work for a team of UX Designers responsible for designing end-to-end, cross-persona, cross-product solutions

  • Facilitate design sprints, stakeholder mapping, service blueprinting, affinity mapping, journey mapping, ideation sessions, user story mapping, user testing, and other UX activities to synthesize research, gather insights, develop a strategy, and scope those strategies into testable and shippable value increments

  • Partner with product managers, product owners, engineers, product marketing, and other internal stakeholders to ensure constant communication and collaboration throughout the product development process

REQUIREMENTS & EXPERIENCE

  • A demonstrated track record of leading design projects with clear goals, measured outcomes, and shipped quality software across web and mobile (bonus for robotics or hardware)

  • A passion for sharing research insights through compelling storytelling

  • Ease framing strong rationales for design decisions that persuade peers and executives

  • Experience planning and facilitating customer engagements for research and feedback

  • Experience conducting field studies, survey, usability testing, and multivariate or A/B testing

  • Experience facilitating collaborative design workshops

  • A degree in human computer interaction, social sciences, computer science, industrial design, or a related field

  • Ability to travel up to 40% of the time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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