Seegrid Technical Service Engineer in Pittsburgh, Pennsylvania
Seegrid is the leading provider of connected self-driving vehicles for materials handling with hundreds of thousands of miles driven. The Seegrid Smart Platform combines flexible and reliable infrastructure-free vision guided vehicles with fleet management and enterprise intelligence data for a complete connected solution. Seegrid accelerates Industry 4.0 and lean initiatives with incremental automation, helping companies achieve a truly connected enterprise and transform into smart factories of the future.
Seegrid currently has an opening for a Technical Service Engineer. The Technical Service Engineer will provide support for autonomous vehicle software, hardware, and server systems with minimal supervision. The Technical Services team provides support to OEM partners, customers, certified third-party service providers and Seegrid personnel who perform on-site services including installation, configuration, upgrade, maintenance, and repair of Seegrid technology and hardware. This team is also responsible for operating the Tier 2 support of the Seegrid Help Desk, which provides support and spare parts sales to Seegrid, OEM partners, and their respective customers.
Maintains fleet and software case history and configuration documentation
Provides technical guidance and work direction to customers, 3PP, and Seegrid Field Services
Ensures support services are effective and customer's requirements are met
Monitors daily progress of service case(s) or projects
Remote troubleshooting and support of Linux based Seegrid systems and software, as well as hardware
Provisions, configuration, and support of Linux based servers, both physical and virtual
Creation of internal and customer facing knowledge base and support documentation
Provides sales quotes for parts and service
REQUIREMENTS & EXPERIENCE
Intermediate-to-expert understanding of command line Linux - Debian and RPM distros
Bachelor's Degree in Information Technology or related Computer Science field preferred
Work experience in a remote service role required, supporting robotics or other high-tech industry a plus
Excellent interpersonal skills, written and oral, with the ability to build effective relationships with all levels of the organization, customers, and partners
Strong troubleshooting skills in "black box" like environments
Ability to handle and prioritize accordingly, multiple simultaneous tasks often in high pressure situations
Ability and willingness to obtain and maintain security clearances for customer premises and network access
Familiarity with industry stand VPN clients, both Windows and Linux variants
Familiarity with cloud instantiated technologies: AWS, GCE
Familiarity with Wifi and physical network protocols connection methods and hardware
Python and shell scripting a bonus
Occasional travel may be required
Ability to support US EST (8A-5P); 2nd shift/overnight coverage availability a plus
Ability to support 24 hours on call, on rotation
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.