Microsoft Corporation Service Engineer in Pittsburgh, Pennsylvania

As a Service Engineer at Avere Systems, A Microsoft Company, you will work on some of the most exciting technology at Microsoft and the Azure Cloud. Avere Systems was recently acquired by Microsoft to provide a high-performance NFS and SMB file-based storage solution for customers running in cloud, hybrid, and on-premises environments. Many customers rely on Avere and Azure Storage to solve their business-critical cloud storage problems, and you will play an integral role in their success.

With a service engineering role, you will be responsible for our customer’s experience and success. You are expected to resolve technical field issues. Additionally, you will be expected to provide root-cause analysis and work across teams to prevent issues in the first place. Service engineers are expected to work across disciplines at Microsoft. To solve complex problems, they will need to collaborate effectively across engineering, program management, services, and sales.

Responsibilities

  • Managing, troubleshooting, and resolving deeply technical issues related to various software and hardware technologies

  • Participating in technical support phone shifts

  • Participating in 24x7 on-call on a rotational basis

  • Documenting customer interactions and product defects to ensure proper reporting and improved product quality

  • Providing critical input into all aspects of the product including design, architecture, standards for operating services and systems; assess design and code changes to drive improvements

  • Drive analysis of a service outages to recommend solutions to solve problems permanently

  • Development of software tools to help troubleshoot systems

Qualifications

Basic qualifications:

  • A BS in Computer Science related discipline or equivalent experience

  • 3+ years of engineering experience

  • 1+ years of software development experience

Preferred qualifications:

  • Excellent coding skills (Python, C++, C, C#, or Java preferred), experience with cloud-based or online systems preferred.

  • Capable of technical deep-dives into service security, operating systems, networking, storage, and monitoring

  • Proficiency with UNIX/Linux operating systems

  • Ethernet switching, routing, network design, and troubleshooting

  • Exceptional problem-solving skills and excellent verbal and written communication skills

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.