Comcast Inbound Sales Representative - Pittsburgh, PA in Pittsburgh, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for promoting and selling Comcast products and services

that are both current and emerging. The Customer Account Executive

(CAE) will approach sales as a way of helping our customers receive the

best value for their money. CAE's must be service-oriented individuals,

able to communicate effectively and display a professional and positive

demeanor. The CAE relates well to the customer, thinks and exercises

sound judgment, and acts responsibly in the customer's and the company's


Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Interacts with customers via telephone, e-mail, or face-to-face to

assist with a variety of customer inquiries and issues. Must be able to

wear telephone headset and manipulate objects such as pen, keyboard, and

mouse.-Elicits and records customer information and inquiries using

a computerized system.

- Stays up-to-date with current and emerging communications and

entertainment technologies for both the Company and its competition.

- Recognizes, conveys, promotes, and sells products and service value.

Articulates our competitive advantage. Maintains excellent oral and

written communication skills, with demonstrated ability to articulate

relevant information and directions in an organized and concise manner.

- Demonstrates closing techniques consistently, repeatedly, and in a

timely manner.

- Demonstrates the ability to establish and maintain effective

relationships with customers delivering the Comcast Quality Experience

(CQE). Acts as an Ambassador for Comcast by building rapport with the

customer, supporting, reassuring, and educating the customer throughout

the call.-Promotes and recommends Comcast products and services based

on a logical relationship to the customer's needs and interests. Enters

and confirms sales when appropriate.

- Supports Other lines of business as call volume dictates.-Interacts

and communicates collaboratively within the sales group and other

groups, as appropriate, to provide a quality customer experience.

- Achieves overall performance goals of the organization.

- Attends training as required.-Regular, consistent and punctual

attendance. Must be able to work nights and weekends, variable

schedule(s) and overtime as necessary.-Other duties and

responsibilities as assigned.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

Job Specification:

- High School or Equivalent

- Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer