TeleTech Temp/ Data Center Technician in Phoenix, Arizona

For more than 30 years, Ttec has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, Ttec designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Responsibilities include:

  • Deploy, setup and maintain enterprise grade hardware from various manufacturers.

  • Create and maintain data center documentation; including Cage elevations, rack elevations, physical inventory & cable plants.

  • Install (and remove) racks, shelving, power strips, rails, cable management within data center and labs

  • Manage Data Center supplies (copper/fiber cabling, power cords and tools)

  • Perform afterhours RFC Implementations

  • Manage all aspects of Data Center Security (i.e. documentation, implementation, etc.) protocols as dictated by Teletech's operating standards.

  • Handle installation of Data Center compliant cabling and equipment in accordance with industry and company standards and regulations (Cat5e, Cat6, fiber, power, TIA-942).

  • Manage equipment installations and decommissioning projects as needed.

  • Maintain all aspects of Data Center operating documents as it pertains to TeleTech's standard operating procedures.

  • Maintain, analyze, troubleshoot, build and repair server-level systems, hardware and other peripherals.

  • Handle all aspects of coordinating with management, network/voice engineers and vendors to troubleshoot technical issues that arise.

  • Assist senior level engineers in troubleshooting customer problems

  • 24 x 7 On Call Support on a rotational basis

Basic Qualifications:

  • Associates degree in Engineering or related field and/or equivalent work experience

  • Must have hardware troubleshooting skills and be comfortable working in a Data Center environment

  • Willingness to learn DCIM tools and assist with integration into data center documentation

  • Must have an understanding of server technology and hardware parts.

  • Basic understanding of networking, cross connects and carrier circuity.

  • Basic knowledge of Windows and/or Linux operating systems

  • Must have an understanding data center cabling standards including fiber optics

  • Basic working knowledge of electrical systems, UPS systems and Power Distribution

  • Ability to work independently and manage multiple project and priorities

  • Flexibility to work different shifts including nights, weekends and holidays

  • Ability to lift 60-75lbs

  • Excellent written and communication skills

Preferred Qualifications:

  • Microsoft and/or Cisco certification is a plus

  • CDCT certification is a plus

  • 2 to 5 years of experience in related field, or equivalent education.

/TeleTech requires all employees hired in the United States to successfu//lly pass a background check as a condition of employment./

For more information on the World of Opportunity at TeleTech please visit our website

Job: *Information Technology

Title: Temp/ Data Center Technician

Location: AZ-Phoenix

Requisition ID: 02AEG