Hawaiian Airlines Senior QA Specialist, IT - Commercial, Web in Phoenix, Arizona

Requisition Number 18-2160

Post Date 2/25/2019

Title Senior QA Specialist, IT - Commercial, Web

Department Information Technology

City Phoenix

State AZ

Part-Time No

Part-Time Weekend No


Position Overview

Members of the Hawaiian Airlines Quality Assurance Team at our new Phoenix Technology Center is responsible for ensuring the quality of the products the IT Department delivers. QA works closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle.

Key Responsibilities

  • Contributes to overall business results by making recommendations that significantly improve operational efficiency and effectiveness

  • Collaborate with other departments and Development Groups in the planning and management of Group projects and programs to optimize testing activities

  • Possess expert analytical skills for complex problem solving

  • Work with the development team and relevant stakeholders to resolve issues found throughout the SDLC

  • Provide leadership at an enterprise level in the analysis, planning, design and development of computer/network systems

  • Lead activities to develop and execute test to validate system functionality against specifications

  • Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization

  • Responsible for immediate response to production program problems

  • Develop cost and benefit analysis

  • Other duties as assigned


Minimum Requirements

  • Bachelor’s Degree or equivalent combination of professional work experience and education

  • 7 years systems experience as a Quality Assurance (QA) professional with extensive business knowledge

  • Completed at least 5 full product release cycles

  • Demonstrate expertise in the following areas or technologies

    o C#, C++, or Java

    o Object oriented design and service-oriented architecture

    o High-level and implementation design

    o Working with agile methodologies

    o Selenium, Ready API SOASTA, or other automated testing tools

    o Azure, AWS, or Rackspace

  • Demonstrates experience in the following areas or technologies

    o Sitecore

    o Single page architecture

    o Common algorithmic and design paradigms and patterns

  • Undertaking/completion of internal Quality Assurance Analyst Accreditation Program Level 2, or industry equivalent (e.g., American Society for Quality [ASQ] and Quality Assurance Institute [QAI])

Preferred Qualifications

  • Microsoft Certified Professional Developer (MCPD) certification preferred

  • Experience with any of Selenuim, ReadyAPI, CloudTest, eMpulse, PowerShell

  • Experience with service-oriented architecture and cloud services

  • 5+ years programming experience in Java, C#, or equivalent

  • Airline industry experience

  • Experience working in Agile development environment

  • Master’s degree in Computer Science

  • Solid knowledge of the Microsoft technology stack

  • Knowledge of any of nServiceBus, MuleSoft, SiteCore, TFS, PowerShell, SQL, NoSQL, and Active Directory

  • Experience and familiarity with common algorithmic and design paradigms and patterns

  • Deep understanding of at least one Airline computer/central reservation system (CRS)

  • Certified Scrum Master/Professional (CSM/CSP)

  • Experience developing with Sitecore and Angular JS

  • Knowledge of applicable data privacy and security practices and laws, PCI, and/or SOX

Professional Skill Qualifications

  • Possess an expert understanding of SDLC and QA concepts, metrics analysis, methodologies and documentation standards

  • Demonstrate expert knowledge of industry methodology standards (e.g., Capability Maturity Model Integration [CMMI] and International Organization for Standardization [ISO])

  • Collaborate with other departments and Development Groups in the planning and management of Group projects and programs to optimize testing activities

  • Review, evaluate and derive requirements for testability, develop, and execute comprehensive test plans, procedures and schedules for complete systems and/or subsystems

  • Coordinate subsystem and/or system testing activities with programs and other organizations

  • Perform analysis of test results and prepare comprehensive subsystem and/or system level evaluation reports which verify and validate system performance

  • Create discrepancy reports and perform integration regression testing to verify/validate incorporated fixes to software, components, subsystems and systems

  • Report defects to the stakeholders

  • Report test results to the stakeholders

  • Communicate directions and provide guidance to senior testers

  • Establish functional and technical specifications and standards solve hardware/software interface problems, define input/output parameters, and ensure integration of the entire system or subsystem

  • Understands complex systems designs and interfaces with the ability to conceptualize and create test scenarios for the solution

  • Ability to deal with complex organizational issues, maintaining an enterprise/industry perspective, and make appropriate decisions/trade-offs as required

  • Procure or create test data required for testing

  • Set up the required test beds (hardware, software and network)

  • Create or assist in creating assigned test automation

  • Test software releases by executing assigned tests (manual and/ or automated)

_About Hawaiian Airlines_

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys by /Condé Nast Traveler/, /Travel + Leisure/ and /TripAdvisor/ have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 90th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (12) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)