Hawaiian Airlines Senior Analyst, IT - Commercial, Web in Phoenix, Arizona

Requisition Number 18-2158

Post Date 12/7/2018

Title Senior Analyst, IT - Commercial, Web

Department Information Technology

City Phoenix

State AZ

Part-Time No

Part-Time Weekend No


Position Overview

Members of the IT Analysts Team at our new Phoenix Technology Center provide analysis and reporting services in support of line of business, pillar and Enterprise. This group also updates, maintains and analyzes data from various enterprise tools.

Senior IT Analysts will liaise with stakeholders to understand both technology and business needs and create deliverables to enable the organization to meet its goals. The detailed work includes analyzing data, numbers and creating deliverables to enable summarizing, proposing or updating the stakeholders. Senior IT Analysts should be excellent listeners, communicators (oral and written), and able to distill the key topics/components/issues from discussions.

Key Responsibilities

  • Provide business-specific context, information and analysis on proposed changes on medium to large projects; initiatives may include the development and implementation of new/revised products, new systems or enhancements, new/revised processes in support of internal efficiencies and industry regulatory changes

  • Gathers requirements and documents these requirements for use within project life cycle

  • Interacts with business reps and other partners/vendors, to ensure requirements are accepted and well-known

  • Understands the source and use of key data and prepares analysis reports to enable design decisions

  • Participates in creating use cases and user expected results to ensure that software is delivered to end users with zero Sev1/Sev2 defects

  • Enable operation groups to successfully accept changes in systems by ensuring key stakeholders are informed and understand the implications of changes; recommend actions, as appropriate

  • Ensure system specifications meet the business unit expectations/requirements, and negotiate solutions

  • Ensure the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards

  • Develop cost/benefit analysis for business solutions

  • Assists in the preparation of end-user training materials

  • Understands complete SDLC & can apply relevant portions of feasibility, requirements, and analysis phases

  • Where appropriate, plans and conducts 3rd party software analysis for inclusion in the project solution

  • Other duties as assigned


Minimum Requirements

  • Bachelor’s Degree or equivalent combination of professional work experience and education

  • 5 years’ work experience in Information Technology environment

Preferred Qualifications

  • 5+ years’ work experience in Information Technology environment to include delivering clear, detailed requirements

  • 2 years’ work experience with an eCommerce platform

  • 1-year work experience in the Airline or Travel industry

  • Familiarity with a Content Management System (such as Sitecore)

  • Ability to translate technical and architectural complexities of a technical solution so that project stakeholders can easily understand

  • Ability to audit the quality of reports submitted by associate analysts and analysts and provide related coaching and support

  • Advanced interviewing and facilitation skills

Professional Skill Qualifications

  • Excellent partnering, communication, and negotiation skills so as to effectively serve as a lead liaison between business customers and technology development and support groups

  • Expert analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

  • Ability to work effectively in a strong customer service/team-oriented environment

  • Ability to coach the technical development of junior team members

  • Ability to analyze and resolve multiple complex problems

  • Advanced writing and documentation skills

_About Hawaiian Airlines_

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys by /Condé Nast Traveler/, /Travel + Leisure/ and /TripAdvisor/ have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 90th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (12) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)