Experience Inc. Jobs

Job Information

Rose International Inc Account Manager in Phoenix, Arizona

This job was posted by http://www.azjobconnection.gov : For more information, please see: http://www.azjobconnection.gov/ada/r/jobs/3728536 Client Position Title: Account ManagerPosition Number: 332727Location: Phoenix, AZ 85027Position Type: TemporaryRequired Skill Set: Account Management, Customer Service, Negotiation, SalesPosition Description: **C2C is not available****Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**Job Title: Account ManagerLocation: Phoenix, Arizona, 85027Duration: 11+ Months Description: Generates revenue growth by utilizing a consultative selling approach in the retention of current Client customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.Essential Duties and Responsibilities include the following: Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues. Reduces lost accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention. Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability. Matches Client services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Client business opportunities, referring internally as appropriate. Effectively use Client sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.). Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options. Proposes customer solutions that are compliant with appropriate local, state and federal regulations. Updates and secures customer service agreements. Ensures that Bucket 1, 2, and 3 customers have current signed written agreements on file and the appropriate service agreement information is entered into MAS.Education and Experience: Required: Bachelor's degree from an accredited college/university or 5-years sales experience in lieu of bachelor's degree, plus 3-years in a non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue .levels, and/or complex negotiations resulting in signed customer contracts. Internal requirements include 2-years proven success in a Level 3 sales position. Preferred: Bachelor's degree in Sales/Marketing plus 5-years in a non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue. This is a field-based position. This position is eligible to participate in sales compensation and recognition programs upon successful completion of sales orientation and/or training programs.Other Knowledge, Skills or Abilities Required: Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required.General Competencies: Build Relationships. Communicate With Impact. Demonstrate Professionalism. Make Sound Decisions. Think Strategically. Produce Results. Know the Business. Influence and Negotiate. Manage Work/Time. Use Ethical Practices. Problem solving skills. Proficient with computer and software applications.Work Environment: Normal setting for this job is: office setting and/or outside sales.Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)