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Comcast Product Owner, CMDB Reliability Engineering in Philadelphia, Pennsylvania

Business Unit:

Job Summary:

We are looking for a Product Owner on our Reliability Engineering (RE) Team passionate about data integrations and quality to build the Configuration Management Database (CMDB). Our mission in RE at Comcast is simple: Use innovative software and tools to transform operations in order to improve the performance of our network and products for our residential and business customers. We are on a journey to redefine how people, process and technology come together to create the necessary capabilities enabling world-class business and technology operations. At the core of this transformation are the products the RE Innovation team builds to support ITSM and ITOM processes, customer troubleshooting and enablement.

The PO will own a backlog of Features and Product Enhancements that have a direct impact on subscriber happiness and operations efficiencies. This role will interact with various engineering, process, product, and business operations teams in support of the IT Service Management field. These services will be optimized to meet the operational performance requirements for the ServiceNow platform as well as multiple other operational tools. Data accuracy, quality, and timeliness are critical measurements for this role. Someone who has the experience and interest to collaborate with the development team and key members to craft the efficient performance strategy and run the technical delivery across multiple platforms.

Core Responsibilities:

  • Work closely with end-users, process owners, and scrum teams to craft and deliver functionality that best meets needs to serve both the customer and employee experience

  • Build stories and groom the backlog to execute on priorities in lockstep with other scrum teams and platforms

  • Create, maintain and communicate the roadmap to partners and leaders

  • Specific responsibilities in each phase of the development lifecycles include

  • Perform business analyst / system analyst activities to understand the systems across Comcast that integrate into the IOP platform

During Process Design:

  • Assist in key decisions related to process re-engineering based on platform expertise

During Roadmap Planning:

  • Assist the Product Manager in developing and maintaining the overall IOP roadmap for development and release activities

  • Evaluate qualified requirements (improvements, defects, etc.) from the intake process with input from IOP architects and engineers

During Development Sprints:

  • Work with architects, engineers, developers, testers and other roles on scrum teams daily; co-located with the scrum team

  • Work with Process Owners and Dev Managers to define, prioritize, build and test user stories

  • Answer questions, make decisions, and assist in resolving business issues impacting your scrum teams

  • Work with partners to appropriately address functionality issues

  • Communicate backlog and sprint status to partners

  • Participate in functional testing in sprints to ensure solution meets acceptance criteria

  • Plan and lead the sprint demos and quarterly retrospectives

During Testing & Release Activities:

  • Lead and chip in to defining UAT scenarios

  • Run UAT during sprints and during release preparation

  • Sign off on Release testing prior to a production release

  • Work with Product Enablement to build and execute training and communications plans and assets

  • Provide hands on support to users after releases

  • Measure and communicate meaningful metrics and adoption

Job Specification:

  • Bachelor’s Degree

  • Computer Science, Engineering, Applied Mathematics, or Statistics

  • Generally requires 11+ years related experience.

  • Experience in data integration, management and governance

  • 10+ years of experience in product manager or product owner roles creating a strategic vision and road mapping, crafting interaction design, leading usability testing and setting success metrics

  • Understand and adopt both the authority of Agile Product Owners and the servant leadership model for personnel who are not direct team members will be necessary for success.

  • Ability to view the "big picture" of challenges impacting the operations and customer experience, including the technical, functional, and process considerations and to creatively define solutions to those challenges

  • Experience in process design across functions

  • Experience in writing stories in a fast-paced Agile software development environment

  • Experience with ITIL processes and ServiceNow or other ITSM platforms

  • Ability to work collaboratively across diverse group of partners to design, build, deploy and measure functionality for continuous improvement

  • Willingness to roll up your sleeves to resolve design issues, test software and assist with go-live challenges

  • Strong project management skills with an attention to detail

  • Excellent written and verbal communications skills to clearly convey priorities and goals and motivate team around a vision

  • Scrum Product Owner or Scrum Master certification preferred

  • Certified ServiceNow Administrator or Implementer Specialist preferred

  • Software development experience preferred

  • Cable / Telecommunications industry experience preferred

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Comcast is an EOE/Veterans/Disabled/LGBT employer