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Confidential Employer Customer Service Representative in Philadelphia, Pennsylvania

Family Dollar.and.nbsp;is expanding and looking for.and.nbsp;Customer Service Representatives.and.nbsp;in.and.nbsp;Philadelphia!.and.nbsp;.and.nbsp;For.and.nbsp;IMMEDIATE.and.nbsp;consideration please submit resumes to Andre Main.and.nbsp;(Amain@pacareerlinkphl.org.Please include in the subject line of the email (Family Dollar CSR)..and.nbsp;.and.nbsp;Job Description:Provides customer service by greeting customers, assisting them in selecting and locating merchandise, and completing their transactions. Answers customer questions regarding the store and its merchandise. Under direction of Store Manager, assists in maintaining appearance of store and assists in unloading, stocking, restocking in order to facilitate customer-shopping needs..and.nbsp;Duties .and.amp; Responsibilities:Greets, assists and thanks customers in a positive, approachable manner.Handles situations with the best interest of both the customer and Company in mind.Maintains positive Company image towards internal customers, external customers and the community.At the direction of the Store Manager, builds average basket transaction and store's sales through suggestive selling, advising customers of promotional items and linking add .and.ndash;on items.Accurately handles customer funds and processes transactions using the POS system.At the direction of the Store Manager, stocks shelves and recovers merchandise in the store.At the direction of the Store Manager, assists in unloading merchandise from delivery truck, organize merchandise, and transfers merchandise from stock room to store.At the direction of the Store Manager, assists in maintaining a clean, well-stocked store for customers.Routinely engages in activities which support a clean, well-stocked store to enhance the customer experience i.e. recovery, door-to-shelf, merchandising and re-stocking.Assists Store Manager in loss prevention by being aware of customers while they are in the store and providing excellent customer service.Completes all Position Based Training timely.Follows all Company policies and procedures.All other duties assigned..and.nbsp;Requirements:Education: Prefer completion of high school or equivalent. Basic literacy .and.amp; numerical skills. Must be able to read and interpret merchandising schematics/instructions, policy/ procedural/ training manuals, and other operational directives / communications.Experience: Prefer some experience working with people/ public; retail, hotel, restaurant, grocery or drug store environments a plus.Physical Requirements: Prefer the ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height and adequate fitness level to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.Availability: Ability to work a flexible schedule to include days, evenings, weekends and holidays..and.nbsp;.and.nbsp;Critical Skills:Customer Focus: Provides respectful customer service and engages in continuous activities that promote the Customer Experience.Developing Potential: Able to recognize developmental opportunities in self.Results Driven: Pushes self to meet/ exceed established resultsStrong Organizational Skills: Able to perform multiple activities successfully; establishes clear goals and objectives and is effective at managing time/priorities..and.nbsp;Organizational Competencies: (A competency is a characteristic of a Team Member that contributes to successful job performance and the achievement of company goals and objectives. Organizational competencies are the behaviors, skills, knowledge, and abilities of Team Members that have a significant impact on Family Dollar's organizational results.)Communication skills: Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and interacts positively with others. Is di