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UnitedHealth Group Account Manager Client Service - Philadelphia, PA in Philadelphia, Pennsylvania

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.

This position manages ongoing contract relationships and service delivery to clients for one or more accounts.

This function includes employees who are in dedicated on - onsite service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account Manager Client Service jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales - related incentives (including 'OTH' plans) belong in a sales band.

Primary Responsibilities:

  • Demonstrate understanding of applicable systems / procedures in order to provide appropriate information to clients (e.g., workflows, claims processing systems, claims payment methodology)

  • Identify and resolves operational problems using defined processes, expertise and judgment

  • Investigate claim and / or service issues as identified and communicate resolution to client

  • Work within established procedures

  • Influence others to meet expected service levels and deadlines

  • Work independently

  • Act as a resource for others

  • Serve as liaison between client and internal business leaders to ensure mutual understanding of needs and clear expectations by all stakeholders

Required Qualifications:

  • Bachelor's Degree (or higher) OR High School Diploma / GED (or higher) with 3+ years of PBM or related Healthcare or pharmacy benefits experience

  • 2+ years of client facing experience

  • Previous experience managing and leading projects (project enhancement work and / or process improvements)

  • 2+ years of PBM or related Healthcare or pharmacy benefits experience

  • Proficient with Microsoft Word (creating and editing documents), Microsoft Excel (general spreadsheet navigation and data entry) and Microsoft PowerPoint (creating and editing slides / decks)

Preferred Qualifications:

  • ServiceNow Knowledge

  • Extensive Customer Service experience, analyzing and solving complex problems

  • RxClaim experience

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Account Management, Clients, implementation, liaison, UnitedHealth Care

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