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St. Joseph Health / Covenant Health Medical Receptionist in Petaluma, California

Medical Receptionist opportunity in our very busy Internal Medicine Office in Petaluma! Join a team-oriented, patient-focused group of caregivers!

The Medical Receptionist plays a vital role in the patient interaction and representation of St. Joseph Heritage Health. This position functions as an interface with patients, physicians and staff, and is responsible for handling all incoming calls, screening, transferring, and answering appropriately, timely, and efficiently. Responsible for taking accurate and appropriate messages. The Medical Receptionist greets patients/visitors checks patients in and out, distributes mail, faxes, etc. In addition, this position will be responsible for obtaining all information relating to patients and facilitates, and collection and dissemination of information to the medical record and information system.

Daily Responsibilities:

  • Promptly answers incoming calls, screening and routing appropriately. Takes detailed, accurate, legible messages and accurately documenting distributing and/or tasking messages accordingly.

  • Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer.

  • Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required.

  • Reviews provider schedules in advance to ensure pre-registration of new patients.

  • Schedules patient visits per established Standard Work. Confirms appointments, cancels appointments, reschedules appointments and notifies clinical staff of appointment changes per Standard Work. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day.

  • Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments.

  • Informs clinical personnel when patient has arrived; routes patient to appropriate clinical area.

  • Responsible for collecting payments from patients, post payment in the IDX system, maintaining money drawer, balancing monies and turning in completed batch.

Minimum Position Qualifications:

  • Experience: Previous customer service experience required, preferably in a medical office.

  • Knowledge/ Skills: Excellent Phone Etiquette, Medical Terminology, multi-tasking abilities, strong organizational skills. Must be computer literate in MS Office.

Preferred Position Qualifications:

  • Previous experience as a Receptionist in the healthcare industry, or as a Medical Assistant.

  • Prior experience handling and balancing cash.

  • Bi-lingual Spanish speaking skills is a plus!

We are proud to offer a comprehensive and competitive variety of benefits and programs to enhance and enrich your way of life!

  • (4) Medical Plan Options

  • Dental PPO Plan

  • VSP Vision Plan

  • Life and Disability Insurance

  • Supplemental Life Insurance

  • Voluntary Benefits available, including: Med Life Auto, Home, Pet Insurance, Legal

Insurance, Identity and Credit Protection, and Unum Voluntary Short-term Disability


  • Flexible Spending Accounts

  • Matching 401(k) Plan

  • PTO (approximately 25 days per year for full time Caregivers)

  • Discounted gym memberships to Synergy Gym in Napa and Petaluma

  • 50% Discounted Employee Tuition for University of Providence

  • Tuition Reimbursement

St. Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.St. Joseph Heritage Healthcare (SJHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Joseph Heritage Healthcare (SJHH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Administration