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St. Joseph Health / Covenant Health Medical Assistant/ Medical Receptionist in Petaluma, California

Joina seasoned team of medical professionals in our Internal Medicine office inPetaluma!

The Medical Assistant/Medical Receptionist works between the Back Officeand Front Office. When performing duties as a Medical Assistant, this positionis responsible for assisting the physician/provider with all general medicineor specialized medical practice duties under the general supervision of thePhysician, Clinical Supervisor and or Clinical Manager. When performingduties in the Front Office this position handles incoming calls timely andefficiently, takes accurate and appropriate messages, assists and greetspatients/visitors in a friendly and courteous manner, checks patients in and/orout collecting charges as required

. EssentialFunctions :

  • Rooms patientsutilizing best practice MA workflow and maintains patient flow perschedule and anticipates patient care needs, huddles and consults withprovider as needed.

  • Documents patientinformation collected, care given and treatments provided as well ascharges in a clear and concise manner in EMR.

  • Assists withpatient phone messages/tasks and documents in EMR Conducts callbacks perprovider instruction in an efficient and timely manner, while maintaining propertelephone etiquette

  • Maintains CPR andother appropriate certifications

  • Organizes, stocks(using a PAR & trigger system) and maintains an orderly, clean anduncluttered work area, including but not limited to exam rooms, procedurerooms and patient care areas

  • Assists withprocedures and administers medications within the MA scope of practice andper provider orders.

  • Answers telephonesefficiently and timely: using appropriate follow through in screening andtransferring calls, Accurately documents and distributes tasks messagesaccordingly

  • Maintainsknowledge of computer scheduling functions, using proper registrationprotocols, editing existing patient data, and utilizing proper visittypes, maintaining knowledge of all providers schedules.

  • Performs generalclerical duties, including faxing, copying filing, distribution of memosand daily schedules etc. as needed 5%

  • Oversees the frontarea for cleanliness and safety, and continuous awareness of visitors

  • Maintaincompliance with Attendance & Punctuality Policy and proper recordingof hours worked

Minimum Position Qualifications:

Education: High School Diploma or GED. Graduate of a state recognized vocation school or equivalent.


  • Medical Assistant Diploma

  • Current BLS issued by the AmericanHeart Association

Experience: Entry level with less than 2 years of experience as back office Medical Assistant.


  • High level ofcustomer service skills with a genuine caring approach to helping people.

  • Maintains apositive attitude with changing conditions.

  • Goodorganizational abilities.

  • Requires goodwritten and verbal communications skills to communicate effectively withindividuals affectively with confidential information.

  • Must be able towork under general supervision.

  • Must have aprofessional and mature demeanor.

  • Must be able towork in a fast-paced department and handle multiple tasks, work withinterruptions, and deal effectively with confidential information.

Preferred Position Qualifications:

Computer Skills: Preferred previous experience with computers and/or automated scheduling, EMR and/or IDX experience is helpful but not required; prior experience preferred in handling and balancing cash.

Other: Bi-lingual English/ Spanish communication skills is a plus.

We are proud to offer a comprehensive and competitive variety ofbenefits and programs to enhance and enrich your way of life!

  • (4) Medical Plan Options

  • Dental PPO Plan

  • VSP Vision Plan

  • Life and Disability Insurance

  • Supplemental Life Insurance

  • Voluntary Benefits available, including: Med Life Auto, Home, PetInsurance, Legal Insurance, Identity and Credit Protection, and Unum VoluntaryShort-term Disability Insurance

  • Flexible Spending Accounts

  • Matching 401(k) Plan

  • PTO (approximately 25 days per year for full time Caregivers)

  • Discounted gym memberships to Synergy Gym in Napa and Petaluma

  • 50% Discounted Employee Tuition for University of Providence

  • Tuition Reimbursement

St. Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.St. Joseph Heritage Healthcare (SJHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Joseph Heritage Healthcare (SJHH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Health Care