Regions Bank Contact Center Online Banking Specialist- Pensacola in Pensacola, Florida

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions the Contact Center Specialty Representative I responds to a high volume of customer inquiries about products and services.

Primary Responsibilities

  • Provides excellent customer service and provide answers to client questions within set standards

  • Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers

  • Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs

  • Uses effective sales and inbound/outbound telephone techniques to solidify and build client relationships

  • Completes all required documentation to meet client needs

  • Follows-through on customer inquiries, requests or complaints

  • Resolves issues promptly

  • Places follow-up telephone calls to customers as necessary

  • Acts as a subject matter expert for one or more of the following: Electronic Banking, Revolving Credit, IRA, Credit Card or Support

  • Other duties as assigned

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position is incentive eligible.

Requirements

  • High School Diploma or Equivalent

  • Two years of customer service experience preferably in a sales environment

Preferences

  • Contact Center experience strongly preferred

  • Banking/Finance experience strongly preferred

  • Bachelor’s Degree

Additional preferences:

· Experience in researching, trouble shooting and identifying solutions to resolve technical issues

· Ability to explain technical concepts to customers

Availability:

Must be available to work Monday through Friday 8am to 5pm for the first five weeks of employment.

After first five weeks, must be available to work:

8-hour work days Monday-Friday with a schedule between 10am-7pm

2 out of 5 Weekends with a 6hr shift either Sat or Sun between 8am-2pm

Benefits:

Medical, dental, vision, and life insurance

Paid time off including vacations and holidays

401K and Tuition Reimbursement

Opportunity for growth

Excellent Incentive plan

You will receive an assessment test that must be taken within 3 days of your application submission . If you previously completed an online assessment for a Contact Center position, you must click the link for each job posting to be considered . Clicking will authenticate your name and update your information. We look forward to receiving your completed assessment.

EEO / AA / Minorities / Females / Disabled / Veterans

Location:

Pensacola, Florida

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans