Regions Bank Contact Center Online Banking Specialist- Pensacola in Pensacola, Florida
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions the Contact Center Specialty Representative I responds to a high volume of customer inquiries about products and services.
Provides excellent customer service and provide answers to client questions within set standards
Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers
Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs
Uses effective sales and inbound/outbound telephone techniques to solidify and build client relationships
Completes all required documentation to meet client needs
Follows-through on customer inquiries, requests or complaints
Resolves issues promptly
Places follow-up telephone calls to customers as necessary
Acts as a subject matter expert for one or more of the following: Electronic Banking, Revolving Credit, IRA, Credit Card or Support
Other duties as assigned
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
This position is incentive eligible.
High School Diploma or Equivalent
Two years of customer service experience preferably in a sales environment
Contact Center experience strongly preferred
Banking/Finance experience strongly preferred
· Experience in researching, trouble shooting and identifying solutions to resolve technical issues
· Ability to explain technical concepts to customers
Must be available to work Monday through Friday 8am to 5pm for the first five weeks of employment.
After first five weeks, must be available to work:
8-hour work days Monday-Friday with a schedule between 10am-7pm
2 out of 5 Weekends with a 6hr shift either Sat or Sun between 8am-2pm
Medical, dental, vision, and life insurance
Paid time off including vacations and holidays
401K and Tuition Reimbursement
Opportunity for growth
Excellent Incentive plan
You will receive an assessment test that must be taken within 3 days of your application submission . If you previously completed an online assessment for a Contact Center position, you must click the link for each job posting to be considered . Clicking will authenticate your name and update your information. We look forward to receiving your completed assessment.
EEO / AA / Minorities / Females / Disabled / Veterans
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.