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Hired by Matrix, Inc. HRIS Administrator - Tier 1 Support in Parsippany, New Jersey

HRIS Administrator - Tier 1 Support

Job Type:Contract

Job Location:Parsippany

New Jersey

Job Description:

Job Summary

  • The HRMS Administrator - Tier 1 Support is primarily responsible for providing functional operational support for the Human Resources systems and the business users as required by this international hospitality company.


  • Providing Tier 1 support to HR users, including recruiters, HR and managers on property, regarding HR systems and processes - including which form to use to request information set up, fielding questions about processes or job aids and forwarding tickets to the support mailbox for HRMS, Payroll or the HR Service Center as appropriate.

  • The HRMS Administrator - Tier 1 Support will work directly with other members of the HRMS team to understand processes, system functionality and to direct support questions to other analysts as needed.

  • Focus is on SaaS HR and Recruitment systems, with other systems also supported as required.

Essential Job Functions Responsibility %

  • Provides support for the day-to-day functions of one or more of the HR systems, including answering calls and emails, creating reports and maintaining data 90

  • Maintains systems issues logs, ticket information and other operational support documentation per HRMS standards and as required 10

Minimum Qualifications


  • College degree preferred.

Job Experience

  • Experience with ERP HR/Payroll modules as well as other modules such as Talent Management, Learning or Recruiting. Success Factors a plus.

  • Experience with HR processes such as recruiting, HR transactions such as hiring, terminating, updating HR records.

Knowledge and Skills

  • Ability to assess customer needs Flexibility in problem analysis Strong interpersonal, organizational and customer service skills

  • Ability to manage own work on multiple projects/tasks concurrently

  • Able to work flexible/extended hours when necessary

  • Strong team spirit

  • Willingness to share knowledge

  • Willingness to go the extra mile to help colleagues and clients

  • Respectful of all colleagues and their skills

  • Strong verbal and written communication skills

  • Ability to assess sense of urgency Flexible attitude and style to work with varieties of personalities and requirements

  • At least 1 year in a functional role concerned with system administration

  • Ability to function effectively and efficiently in a busy work environment, to handle stress, and to communicate with competence and kindness under pressure

Technical Skills

  • Moderate level of experience with system support for hosted and SaaS systems

  • Efficient using Microsoft Office Efficient using ticketing systems such as Zendesk or Service Now

Please submit your resume for consideration. Once submitted, feel free to contact Michael Mulcahy at201-226-3505 for additional information.

Approx. Duration: 3 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

We work hard to match our candidates with the right career opportunities. Let us find you a#MatrixMatchso you can reach your career goals!

Connect with us on LinkedIn and see how we can impact your career!

Hired by Matrix Career Center:https://www.hiredbymatrix.com/find-work/open-positions/