Vail Resorts Night Audit Supervisor, The Grand Summit Hotel a Rock Resort - Year Round - Park City Resort in Park City, Utah

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Night Audit Supervisor is primarily responsible for checking guests into and out of our hotels located in Canyons Village. This role manages a team of full-time and part-time Night Auditors, and is also responsible for training this team. This unique role works overnight, which allows you the opportunity to work nights and take advantage of our mountain during the day! Join the team and enjoy perks such as a Free Epic Pass for yourself & your dependents, hotel, retail/rental, and restaurant discounts, free leadership classes, career development opportunities, Medical, Dental, Vision, 401-k, and so much more!

Duties/Responsibilities:

  • Provide superior service to our customers (internal and external) at all times.

  • Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.

  • Check guests out of the hotel and, ensure billing is correct.

  • Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.).

  • Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.

  • Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.

  • Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.

  • Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.

  • Answer the switchboard within 3 rings, and transfer calls to appropriate department or person.

  • Maintain knowledge about Owners and Owner Services program.

  • Assist with walk-in reservations.

  • Maintain knowledge of daily activities in and around the hotel, Park City resort, and Park City area.

  • Make full use of the intranet and Public TC-Fileserver for additional knowledge and information.

  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.

  • Knowledgeable of the Grand Summit, Silverado, and Sundial hotel amenities and lay-out.

  • Assist in general maintenance and inventory of Front Office equipment, supplies, and cleanliness of the Front Desk, PBX, and reception area.

  • Assist Bell and Valet when appropriate.

  • Must be willing to work weekends, holidays, and graveyard shifts.

  • Responsible for supervising and training overnight front desk staff.

  • Other tasks as assigned.

Qualifications:

  • Basic typing skills with computer data entry experience desirable.

  • Basic reading, writing, and math skills.

  • Computer training and knowledge of how hotel reservations work.

  • Ability to converse clearly and comfortably with many different types of people.

  • Ability to deal courteously and efficiently with customers and other Company personnel.

  • Neat appearance and good social manners required.

  • Ability to learn a variety of information about the Company’s lodging and recreational facilities, packages and services, as well as general information about the area.

  • Manual dexterity required; constant use of keyboard, bending, lifting, etc.

  • Must be able to lift up to 50 lbs. at one time.

  • Ability to stand for extended periods of time.

  • Must be willing to work weekends, holidays, and graveyard shifts.

  • High school diploma, plus at least one year of relevant clerical experience.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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