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Qualcomm Infotainment Technical Account Manager (Customer Program Manager) - Paris/ Toulouse- Area - France in Paris, France

Job Description:

Job Id

E1973340

Job Title

Infotainment Technical Account Manager (Customer Program Manager) - Paris/ Toulouse- Area - France

Post Date

07/22/2019

Company

Qualcomm Technologies, Inc. at http://www.qualcomm.com/about/businesses/qct

Job Area

Engineering - Customer Engineering

Location

France - Paris

Job Overview

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age and this is where you come in.

QUALCOMM Inc. (www.qualcomm.com) is a global provider of innovative Smartphone, Automotive and IOT products and services based on advanced modems, application processors & multimedia technologies. Qualcomm values close collaboration with its customers offering comprehensive technical support & design services to enable accelerated product development and to bring industry-first technologies to market.

The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical topics during the development. Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers. The TAM/CPM closely tracks customer priorities and schedules and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered. The TAM/CPM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management.

Responsibilities:

  • Solid technical knowledge of Qualcomms Automotive products, technologies and roadmap.

  • Negotiating, establishing and managing effective technical support activities & plans towards customers

  • Tracking customer program schedules and priorities, risk management.

  • Assessing complex technical issues arising from customer product developments

  • Leading and coordinating engineering resources in resolving complex technical issues

  • Building, maintaining and leveraging a network of engineering specialists within Qualcomm

  • Organizing technical training, design reviews and engineering workshops on behalf of customers

  • Hosting conference calls and web meetings

  • Providing Technical support to business development

  • Building trusted relationship status with customers and Qualcomm internal teams* This role involves European and global travel up to 25%*

Minimum Qualifications

  • 5+ years Software Applications Engineering, Software Development experience, or related work experience.

  • 2+ years experience with debugging techniques.

  • 3+ years experience with Programming Language such as C, C++, Java, Python, etc.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Preferred Qualifications

  • Technical Project or Program management within Automotive, ideally within Infotainment,

  • Display Audio, ADAS or Automotive SOC sectors

  • Technical understanding of Automotive Applications Processor, GPU, Memory, Interfaces and Systems

  • Knowledge of Automotive IVI Applications, Requirements, KPIs and Use Cases

  • Technical background in systems, software, multimedia and/or hardware

  • Proven analytical and problem-solving skills

  • Team player with a successful track-record of working inside diverse global organizations

  • Ability to simultaneously support multiple projects and to work across functions

  • Leadership, communication and reporting skills* Preference will be given to French Speaking Candidates*

  • Advantageous would be recent experience in Automotive Applications Engineering, HW/SW product development, and troubleshooting of advanced ARM based processor platforms with embedded Linux

Education Requirements

  • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

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