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XPO Logistics Supply Chain Corporate Services Director, Account Management - Bilingual - 79135-en_US in Palmer, Pennsylvania

Director, Account Management - Bilingual - 79135-en_USDESCRIPTION/RESPONSIBILITIES:As the Account Management Director, you will be responsible for managing the customer experience within the company, as well as leading complex solutions that deliver value. Become a part of our dynamic team and we.and.#39;ll help you develop to a level that will exceed your expectations..and.nbsp;Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.What you'll do on a typical day:* Establish a strategic direction for achieving account penetration and delivering plans* Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company* Maintain accountability for growth while ensuring that XPO exceeds customers' SLAs and expectations* Provide leadership in project management, process control, quality initiatives, RFP response, creating Statements of Work (SOW), etc.* Lead negotiations and develop relationships to navigate both internal and external initiativesWhat you need to succeed at XPO:At a minimum, you'll need:* Bachelor's degree* 10 years of progressive experience in supply chain management* Experience in project management, process control, quality initiatives (ISO/ACE/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response and SOW creation* Proven logistics industry/supply chain management knowledge with competency in omni-channel distribution or retail supply chain systems* Bilingual English/Spanish.and.nbsp;It'd be great if you also have:* Superior customer relationship management experience and skills* Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees* Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience* Ability to establish and maintain effective, collaborative work relationships both internally and externally* Strong project and time management skills with the ability to multitask and manage customer expectations* Solid attention to detail and follow-up skills with the ability to identify and resolve problemsWe are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed..and.nbsp;

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