Hard Rock International Valet Attendant in Ottawa, Ontario

From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.

The Valet (6-month contract) is responsible for parking and retrieving customer vehicles and providing outstanding customer service in a fast paced environment.

Essential duties include, but are not limited to:

  • Be courteous and pleasant at all times, while remaining businesslike.

  • Warmly greet everyone at the property and acknowledge all those who are exiting, opening door for residents and visitors (where applicable).

  • Responsible for recording any damage that exists on residents/guests automobiles prior to accepting/parking the vehicle.

  • Responsible for locking the vehicle and correctly securing the keys.

  • Responsible for keeping the driveway clear of any cars that need to be parked.

  • Responsible for returning the vehicle to residents/guests in a prompt manner and in the same condition as when the resident/guest left the vehicle to be parked.

  • Required to keep the valet area and surrounding environment clean.

  • Fully conversant will all rules, policies and procedures and will acquaint new staffers with the department and their jobs.

  • Report to Security Department and Management any unusual and/ or suspicious activities observed on the premises.

  • Make recommendations to enhance and improve service to maximize guest satisfaction.

  • Assist with the information flow to and from management/residents, covering all areas from policy and procedural updates to special events and their impact of the property.

  • Adhere to proper ticketing and validation procedures.

  • Follow property procedures for handling incidents and accidents.

  • Ensure all keys are handled according to key control procedures for all valet parked vehicles.

  • Ensure all keys and cars are properly logged.

  • Complete all required reports and paperwork.

  • Wear issued uniform and ensure that it is maintained to Hard Rock standards.

  • Ensures that resident and guest service is maintained at or above levels and that criticisms are dealt with in a professional, expedient and positive manner.

  • Make use of personal contact with residents as a means of gathering feedback.

  • Comply with all policies and standard operating procedure of the property

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

  • Valid driver’s license.

  • Must have a friendly and outgoing personality.

  • Must be able to drive a Manual Transmission vehicle.

  • Ability to work independently and willingness to learn.

  • Must be able to work at a rapid pace,w hile maintaining attention to detail.

  • Able to handle stress arising from management of operations and volume of work.

SKILLS

  • Must possess strong communication and listening skills.

  • Ability to work flexible schedules, including nights, weekends and holidays as required

  • Ability to be punctual and meet deadlines

  • Ability to function independently in a multi-task environment, as well as a part of a team

  • Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

PHYSICAL DEMANDS

  • Ability to stand for extended periods of time.

  • Ability to walk distances.

  • Ability to tolerate exposure to heat, cold, and loud/noisy environment.

Requisition Number: 2018-5755