Microsoft Corporation Senior Customer Program Manager in Oslo, Norway
Microsoft Teams is changing the way people and organizations work. It’s the hottest new product from Microsoft and is quickly becoming the default tool for business collaboration around the world.
Join our global engineering team to help us revolutionize how people and teams collaborate and work together. We’re building an amazing platform to share information, integrate commercial and LOB apps, services, and bots. We’re also building specialized solutions for first-line workers, retail, education, financial services, and more.
We are hiring for a Senior Customer Program Manager based in Sweden to drive Teams deployment and adoption across the Nordic region, with a special focus on Higher Education and first-line workers. You will work closely with the Europe based customer engineering team, supported by a global team of product and service technical experts and Microsoft’s sales and support organization.
You will engage directly with key customers to guide their end-to-end adoption of Teams and be accountable for delivering a large volume of engaged users. Part of your job will also require triaging and sharing feedback with the product engineers and driving for features and fixes for your customers.
The successful candidate will bring a mix of business and technical depth, has experience leading deployments of major technology projects, understands core principles of driving organizational change and understands how to build a win-win plan with customer leaders.
This position is a customer-facing role and will have a significant amount of travel around the Nordic region. The position should be based in Sweden or Norway.
We operate in an extremely fast-paced environment with rapid exploration, iteration, and execution. Your colleagues will be among the best in the industry – they’ve earned their stripes in startups and v1 products and they share an intense passion for customer success.
Drive Teams adoption and directly manage specified customer accounts to meet specific metrics.
Own the multi-million MAU customer pipeline across High Education, First Line Worker and Enterprise segments in the Nordics.
Co-develop and lead the first-line worker customer adoption strategy for the local region and advise on global planning.
Partner closely with regional and in-country Microsoft sales, marketing, and support teams to drive adoption and manage escalations, including customer and public events and outreach programs.
Land 3 reference customers focused on Education or first-line worker scenarios
Collect, triage, and drive for resolution on customer-blocking issues.
Identify and evangelize broader trends and opportunities to drive longer-term investments and product shifts.
5+ years of direct customer engagement experience in the technology industry, either in an engineering role with a strong customer focus, or a sales/field role with a strong technical focus
Track record of guiding large IT deployments from evaluation all the way through deployment and adoption at scale to thousands of users
Solid understanding of technology sales and deployment lifecycle and experience working closely with sales and support teams
Solid understanding of adoption and change management
5+ years of project management, leadership, and cross-group collaboration skills on technical projects
Experience presenting to executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements
Technical understanding of collaboration technology and global cloud services, and general ability to ramp up and go deep in new technical areas
Fluent written and spoken English, including technical terms
Bachelor’s degree in Computer Science or related field
Prior experience driving customer adoption of SharePoint, Yammer, Microsoft Teams, or Skype for Business or related products
Familiarity or experience with Microsoft field roles
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.