Wyndham Destinations Network Operations Manager in Orlando, Florida
Wyndham Destinations is currently seeking a Network Operations Manager in Orlando, Florida. The Manager of Network Operations will be responsible for leading a team of Network Engineers in direct support of business operations. The Network Operations team provides 24 hour a day, 7 day a week support for the enterprise network. The team is responsible for problem analysis and resolution, network related change request and project implementation. The Manager of Network Operations is the resource manager for the engineers on his/her team and is responsible for resource balancing between project requirements, on-call activities and other support duties. The Manager will be expected to manage relationships with other IT Managers and Project Managers to drive issue resolution and business initiatives as they relate to network services. Other managed relationships include network service vendors, circuit vendors, Business Unit SLT, Incident/Service Management teams and CSIT senior management team. Travel can range up to 10%.
Responsibilities include, but are not limited to:
Provides leadership, training, mentoring, coaching, and direction to our network operations team.
From a leadership perspective: Implements, updates, maintains, manages, monitors, and supports the Company’s data network infrastructure throughout the global shared services environment, both operationally and in support of key initiatives and projects.
Manage relationship with outsourced Network Operations Center (NOC) staff that provides Level 1 network support.
Work with the assigned business customers and senior network engineers to implement network infrastructure solutions and strategies to satisfy customer requirements, all while ensuring adherence to formal processes, standards, and policies.
Ensure adequately trained and equipped network engineers are scheduled and available to respond to incidents 24 by 7.
Be accessible as an escalation point for operational support issues 24x7 to support the overall data network.
Work closely with peers, direct staff, various IT Architects, analysts, Business Unit IT peers, outside vendors, partners, and other resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of network operations.
Partner with the Network Engineering to ensure projects have appropriate operational and serviceability requirements.
Ensure the proper maintenance of SOPs and best practices within the Network Operations team.
Education & Training requirements
Bachelor’s Degree in Computer Engineering, Computer Science or Telecommunications or related work experience.
Relevant industry certifications preferred include: CCNA, CCNP.
Knowledge and skills
Excellent written and verbal communication skills
Flexibility to work long hours under pressure during system outages and major implementations
Strong aptitude and desire to learn, and expand skill set to new technologies related to networking services.
Aptitude to learn through research and hands-on experience.
Ability to adapt to changing technology environments and requirements.
Write job descriptions, interview and hire for vacant position in an effective and timely manner.
Evaluate and manage employee performance and establish employee training and development plans that align with organization development philosophy.
Develop and coach managers and high potential employees for growth opportunities.
Professional exercise discretion to make timely recommendations and effectively solve problems, using independent judgment consistent with standards, policies and procedures.
Experience in configuration and troubleshooting of data network environments, including LAN and WAN.
Experience supporting enterprise networks composed of Cisco routers, Cisco switches, dynamic routing protocols, and switching technologies.
Experience supporting application load balancer appliances.
Working knowledge of OSI networking model
Working knowledge of TCP/IP, MPLS, Ethernet, LAN, WAN, VPN, Internet.
Other preferred knowledge includes Packet Over Sonet, ATM, Frame Relay, Wireless Networking, VPN, IP Telephony, QOS, Cisco Nexus, F5 Load Balancers, Riverbed Steelhead WAN Optimizers, Net Flow, NBAR, AVC, Action-packed, Solar Winds.
- 1-9 years of relevant work experience in a mid-to-large enterprise with 24x7 production operations managing people.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Wyndham Destinations (NYSE:WYND) believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn more at wyndhamdestinations.com. Our world is your destination.
Every year 3.5 million families entrust us with their vacation dreams. Through our unique brands, flexible ways to explore, and more destinations than anyone else, we make it easy to experience and enjoy the most amazing vacations around the globe. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation.
Wyndham Destinations is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come join the Wyndham family and discover the rewards for your career. http://careers.wyndhamdestinations.com/
Whether at work or on vacation - wherever your dream destination, wherever you see yourself—we help you get there.
A career at Wyndham Destinations offers you the following great benefit opportunities and more:
Competitive compensation package
Employee discounts on travel
Medical/dental and vision care plans
401(k) program that matches dollar for dollar up to 6% of salary
Flexible Spending Accounts, short & long term disability, life insurance & educational assistance
Community volunteer and global sustainability/green programs
Come and be part of One Family, One Team, One Company . . . Wyndham Destinations
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.