Destination Hotels & Resorts Evening Valet Supervisor in Olympic Valley, California

29804BRPosition Title:Evening Valet SupervisorJob Overview:This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership and guidance to the bell/valet services team (may include but not limited to Valet, Bell Persons, Door Persons and Drivers, etc.) in the areas of training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Req ID:29804BRSalary:$15.00/hourCity:Olympic Valley Essential Functions:

  • Be an expert in all services/features and local attractions/activities to anticipate and respond to guest inquiries promptly and accurately

  • Monitor and maintain the cleanliness of the lobby, hotel entrance, bell desk and luggage storage areas

  • Ensure that sufficient staffing/posting positions are maintained at all times to meet the daily business demands according to budgetary guidelines

  • Assist staff whenever necessary in performing all job functions

  • Maintain confidentiality of guest information and follow proper departmental and property procedures to secure and protect pertinent data

  • Maintain security and accurate record of all guest room keys issued to staff

  • Prepare and submit daily/weekly payroll records and tip distributions in a timely manner

  • Instills a calm, organized approach when interacting in stressful situations

  • Approach internal and external guest opportunities with a sense of care and urgency; provide prompt follow-up to ensure 100% guest satisfaction

  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction

  • Assist management to recruit, hire, train and successfully manage the talent of all new and existing team members

Qualifications:

  • High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)

  • Minimum of one year supervisory experience in a high volume setting preferred

  • Previous hospitality experience in a Four Diamond quality organization preferred

  • Previous experience with Windows, Office, and property management systems highly desirable

  • Must be able to understand, speak, read, and write in the basic English language

  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form

  • Demonstrate ability to compute basic arithmetic

  • Must be available to work, varied shifts and flexible schedules

Job Type:Full Time Property:Resort at Squaw CreekArea of Interest:Rooms & Operations Company Introduction:At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join the Two Roads Hospitality family.Property Introduction:A full-service, luxury resort in an idyllic mountain setting, Resort at Squaw Creek rests at the base of Squaw Valley USA, site of the 1960 winter Olympics, and just minutes from California's North Lake Tahoe. Having just completed a $53 million resort-wide renovation, this AAA Four-Diamond resort has never been more magnificent. Our dramatic lobby, through its floor-to-ceiling windows, overlooks a cascading waterfall and the breathtaking Sierra Nevada Mountains. Our 405 luxurious resort rooms and suites, complete with resort-style kitchens, fireplaces and LCD flat-screen TVs, comfort guests in mountain home ambiance. This is no ordinary Lake Tahoe hotel. Our gracious hospitality and full-service amenities led Conde Nast Traveler magazine to rank the Resort at Squaw Creek among the top 50 ski resorts in North America. Recreation enthusiasts love the resort's true ski-in, ski-out lodging, 18-hole championship golf course, on-site cross-country ski center, fly fishing center, ice-skating rink, heated swimming pools, waterslide, and scenic hiking and biking trails.State:CaliforniaType of Position:Hourly PositionBrand:Destination Hotels