Taylor Communications, Inc. Customer Service Center Rep II in North Mankato, Minnesota

Description Position at Navitor, Inc. Navitor Specialty Products is seeking a Customer Service Representative to be responsible for working with customers and sales representatives by taking incoming emails/calls, making outbound calls, and providing consultative support by cross-selling our products and working with customer websites. If you are highly motivated with a great work ethic and work well individually and in a team setting, this role is for you! You will demonstrate how you are able to multi-task and work well in a fast paced environment on a daily basis. This position will be challenging and will require you to use multiple skills regularly. Available Shift: Scheduling within the availability of Monday - Friday 8:00am -5:00pm with occasional Saturdays. No shift bidding or rotating schedules! Key Responsibilities: First point of contact to resolve high-profile customer issues Monitor high priority customer orders Support & consult with the customer to provide recommendations and solutions Provide customer assistance primarily via email and some phone calls Assist customers with their orders to include pricing and order status Minimum Qualifications: High school education or equivalent Minimum of one year experience in Customer Service related field Ability to communicate professionally both verbally and in writing Strong knowledge of printing process and pricing a plus Must possess professional phone and email etiquette Strong multi-tasking, attention to detail and analytic problem-solving skills Work well independently as well as in a team environment Strong computer experience with a preference in Microsoft Office About Our Company: Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees. We offer a competitive base salary, and an attractive benefit package including health, dental and vision insurance, 401K, incentive compensation plan, PTO (paid time off) and Holiday pay. Navitor Specialty Products is redefining what's possible in the custom small and large format print industry. Our ever-expanding portfolio of specialty products sets the benchmark for innovation, service and quality. Today we employ over 160 full time employees in our two facilities in North Mankato, Minnesota and Columbia, New Jersey. We are proud to say our products are made in the USA. We are a leader in wholesale, personalized specialty products including custom stamps and embossers, engraved products, badges, signs and banners. We leverage state-of-the-art print technology to bring customers high-quality products in a timely, worry free manner. Navitor Specialty Products is part of the Taylor Corporation family of companies. For more information, visit our website at . Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity