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Precise Solutions Project Manager- ServiceNow, ITIL, ITSM in North Chicago, Illinois

Precise Solutions is an Illinois BEP/FBE (female owned business enterprise) certified consulting company founded in 2000. Our mission is to provide companies with specialized resources that can drive their system portfolio projects using program management processes, change management and blended learning solutions. Please visit our website at www.precise-solutions.com

At Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the pharmaceutical and healthcare industries primarily located in the Northern Chicago Suburbs. We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance, paid time off and pension. We currently have an immediate need for the following:

Project Manager- ServiceNow, ITIL, ITSM

Rate: $62-$70 hr. plus benefits

Requirements for this role:

  • Must have true Project Management experience, ideally in ITSM arena

  • Must have ITIL background

  • ServiceNow experience

Summary: Responsible for the successful execution of projects within the EPMO organization. This involves all facets of project leadership and delivery, including: planning, delivery (process, issue, risk and change management), relationship management, team leadership, and governance compliance. Partner with EPMO Leadership team to confirm project success criteria, leverage resources, manage change and mitigate/ manage project risk throughout project life cycle. Must be able to demonstrate ability to identify and manage dependencies with other projects.

Project Management and Delivery

  • Lead all aspects of the project life cycle, working with team members, project sponsor/key stakeholders, to oversee all phases of project completion.

  • Manage overall project health and project visibility in alignment with organization?s goals.

  • Establish key project relationships with work stream leads and sponsors.

  • Responsible managing project work plan, project health, and integration across project work streams, negotiating and facilitating changes as necessary for Client.

  • Facilitate coordination of all operational checkpoint activities and requirements throughout the project lifecycle with project sponsor and project team.

  • Assess, monitor and mitigate/resolve priority project issues and risks as they are encountered (i.e., execution risk, business risk, technology risk and people risk), escalating issues appropriately and tracking resolution.

  • Develop and facilitate communication plan implementation to actively engage all stakeholders (those leading and impacted by project results) and maintain visible strategic alignment

  • Manage budget at detail level to be able to provide LBE and actual tracking

  • Resource leveling and monitoring across programs to account for availability challenges and overlaps

Governance Compliance

  • Along with team lead, responsible for leading the project governance forums including content, accuracy of status reporting, visibility of issues and risks.

  • Ensure accountability across resources is clear and manageable

  • Must maintain compliance with all required Client policy and procedures

  • Hold 3rd party system integration accountable for milestones, deliverables and accurate status.

  • Connect project messaging and reporting to relevant strategic business initiatives and Enterprise strategy

  • Represent project at required project governance forums.

  • Lead project in compliance with standards, governance and reporting requirements

Team Leadership and Development

  • Anticipate and escalate to appropriate managers any performance gaps quickly to keep project on track

  • Foster team collaboration

  • Empower others to execute responsibilities on the project

  • Information Technology degree, or equivalent

  • 4-7 year Project Management experience

  • Multiple experience in leading large projects including executive level status updates and cross functional alignment

  • PMP certification preferred

  • ITIL Foundation v3 preferred

  • ServiceNow experience preferred

  • Project and Professional Relationship Management

  • Maintain highest standards of customer service and business professionalism

  • Build and sustain positive relationships across projects and Project Delivery team, reinforcing a positive environment of collaboration and respect

  • Act with integrity ? treat others with respect, follow through on commitments, own mistakes and earn trust as a leader

  • Utilize position and influential powers to engage others in support of project and EPMO success

Minimum Requirements:

  • Bachelor?s degree and 8-10 years of related experience

  • Strong project management background

  • Experience successfully planning and managing highly complex and large scale enterprise based programs/projects

  • Depth and proven track record in specialized area required

  • Strong collaboration skills and ability to influence

  • Proven communication skills; both written and verbal with technical and non-technical staff and all levels of management

Preferred requirements:

  • Bachelor?s degree in business, IT, operations, finance, etc.

  • Change Management and Business Process Reengineering experience

  • Experience in r similar various PPM tools