University of Oklahoma ASSOCIATE DIRECTOR, STUDENT FINANCIAL CENTER in Norman, Oklahoma
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The Student Financial Center (SFC) provides integrated student services to University students, families, and staff in the areas of billing, financial aid, and scholarships. The Student Financial Center Associate Director will support and meet the service requirements that align with the culture and goals of Enrollment Student Financial Services.
nWork with Director to coordinate and supervise SFC daily operations.Assist with hiring, training, developing, and evaluating SFC staff.Supervise Student Service Experts and Student Service Assistants to meet key performance indicator objectives.Manage staff scheduling for the SFC. Provide personalized client service at the highest level.
nProvide a holistic experience for financial aid, scholarships, and billing and payment with a continuous focus on academic and degree progress, financial wellness, student retention and graduation rates.Act as an escalation point for in-depth financial aid questions assuring adherence to all regulatory compliance concerning financial aid applications, financial aid eligibility, disbursement and refunds, cost of attendance budget components, different aid types, loan comparisons, special circumstances, and estimated family contributions for tuition and fees.Offer independent diagnostic support and problem resolution in a broad range of areas and issues.Ensure accurate information is provided to students and the community by interpreting Federal, State and University policies and procedures appropriately as well as follow the guidelines of the Family Educational Rights and Privacy Act (FERPA).
nPresent Student Financial Center presentations to students, parents, and the OU community.Act as outreach liaison for colleges and departments.Demonstrate excellent communication skills.Engage in relationship building within the University community.Performs independent projects as needed such as representing on University committees.
nCapture and analyze data for reporting to predict trends and make business decisions.
nPerforms other duties as assigned
VEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO