JPMorgan Chase Vice President - Human Resources Service Delivery - Payroll in Newark, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at at .

Human Resources Service Delivery (HRSD) is a best-in-class global HR service delivery organization of approximately 650 people, servicing the entire global population of JPMC, currently totaling over 240,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of Payroll, HR Call Center (accessHR), Employee On and Off Boarding, Data Management, Benefits Administration and Project Management. HRSD supports the firm in achieving its strategic priorities by leveraging the core principles that define the group’s culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.

The HR function is embarking on a global initiative to simplify, digitize, and integrate HR services, centered on the employee experience. This is a multi-year transformation that will involve re-defining processes to enhance talent management, recruiting, compensation, workforce management and others, while replacing several dozen HR systems that will result in more integrated and simplified HR infrastructure. As part of this initiative, the North America HRSD organization is seeking candidates to fill a lead role in their Payroll team. Incumbents selected for this new role will act in a key project role in the Payroll work stream as well as be responsible for operations/BAU work as this project transforms underlying processes and infrastructure across HR. We are seeking candidates with the skills to contribute to this significant global HR initiative and have strong interest in developing their careers through the Payroll and related disciplines.

Role Summary

The HRSD Payroll VP role will report to either the HCM Program Global Payroll Process Leader or the North America Payroll Leader. Depending on skills and experience level, the incumbent will lead, drive and/or support project areas, planning activities, design work, testing, communications and implementation activities associated with this large program. In addition, the incumbent(s) will lead and manage one or more areas within the NAMR Payroll organization, managing the transition from current state to future-state processes, systems, and work changes, while continuing to operate these areas in a way that support highest quality service delivery to over 180,000 employees.

The ideal candidate will have skills and experience to deliver in a large scale operation as well as work in a dynamic project environment, driving for results with strong collaboration skills and focus on our clients.


  • Own and lead one or more areas withina large in-house North American Payroll Operation, representing that area inthe HCM Program, and ultimately transitioning into a key Lead Operations rolein BAU

  • Lead and work with teams to developproject work products including process design, business requirements, decisionsupport white-papers/presentations, data maps, solution options with detail,and other project documentation

  • Undertake research and analysis, andformulate conclusions and recommendations that contribute to and/or make designdecisions in support of future-state model for Payroll

  • Support all facets of solution andprocess development all the way through to process and system testing, final teamStandard Operating Procedures, and risk and controls to ensure future stateoperational readiness

  • Lead and work with project teammembers to make progress on all action items resulting from Payroll projectmeetings as needed

  • Partner with HR Operations andexternal contacts in all regions to solicit ideas, leverage learnings, to buildstronger more effective operations

Knowledge, Skills and Qualifications

  • Process-oriented; thinks of work inprocess terms, thinks end-to-end, has strong analytical skills

  • Operations-oriented; has experience inOperations focused in a delivery area requiring highest accuracy

  • Act as a business person, demonstratingfull ownership, delivering outcomes in a sustainable way with appropriatecontrols

  • Has solid understanding of projectwork and is familiar with project management life cycle

  • Strong organizational skills andability to manage multiple competing priorities; follows through work to fullcompletion

  • Possesses a sense of urgency and biasfor delivering results; positive contributor who pitches in to get work over thefinish line

  • Effective interpersonal skills andrelationship building with employees at all levels

  • Excellent written and verbalcommunication skills

  • Proactive communicator, engagesothers, ensures both progress and issues are communicated

  • Possesses sound judgement, recognizeswhen to escalate, appropriately challenges for clarity and business need

  • Is not deterred by barriers, isresourceful and stays focused on end goal

  • Experience in Payroll, Time and/orAbsence is an definite asset; some areas of responsibility in the organizationwill require 5+ years’ experience in Payroll, Time and/or Absence

  • Experience in Accounting, Tax, andrelated disciplines is a definite asset

  • Bachelor’s degree preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.