Graham Windham Supervisor in NEW YORK, New York

About Graham Windham

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 600 full-time employees serving children and families in multiple programs throughout Westchester County, Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.

Graham Windham is one of the first organizations in the New York City to implement Solution -Based Casework (SBC). Solution-Based Casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives.

About the Program

The Family Treatment/ Rehabilitation Program (FTR) located both in Manhattan and Brooklyn offers intensive preventive case management services to families at risk of removal of children to foster care due to neglect and abuse. Risk factors for families served by the FTR program are sometimes advanced as a result of caretakers’ drug use and/ or mental illness. The stressors of poverty, substance use, instability and criminal justice involvement can greatly compromise a parent’s capacity to care for her children, despite strong desires to be engaged. Our goal is to partner with families to keep them together while ensuring that children will be safely cared for.

Position Overview:

The Preventive Supervisor will provide clinical and administrative supervision of case planners and support staff in the implementation of case specific goals of 30 families; will ensure that the multi-method program has a consistently strong approach to partnering with families to promote the safety and wellbeing of all children; ensure that the agency practice approaches (Solution-Based Casework and Motivational Interviewing ) are used to partner with families to help develop and encourage families to build connections to positive supports in their community; ensure that our families and staff have access to high-quality resources to meet their needs. The Supervisor will ensure responsive action is taken to meet all regulatory requirements of the Family Treatment Rehabilitation program in accordance to NYS OCFS, New York City Administration for Children Services and Graham’s Pillars (Treat all with respect; Promote Safety and Well-Being; Encourage learning; Support opportunities for growth and Thrive in life) so as to strengthen families and protect children.

Duties and Responsibilities (but not limited to):

  • Coordinate the intake process for all referrals and maintain supervisory documentation.

  • Participate in Clinical Diagnostic Team (CDT) meetings and ensure that clinical decisions meet best case practice standards as well as contractual requirements.

  • Handle case-related crises, including incidents involving reports to the State Central Registry.

  • Coordinate unit staff meetings on a monthly basis.

  • Ensure appropriate utilization of State and City databases.

  • Support the implementation and integration of Solution Based Casework and Motivational Interviewing in all case assessments, in the development of family and individual level outcomes, and action plans.

  • Provide weekly supervision/coaching to case planners to strengthen their SBC skills and practice.

  • Participate in continued SBC training, coaching and the SBC certification process.

  • Support staff on home visits, in internal case conferences and external elevated risk and Safety conferences.

  • Assist in the facilitation of Family Team Conferences.

  • Ensure the timely completion of mandated reports and documentation of all case activities.

  • Conduct monthly supervisory casework reviews to ensure compliance with FTR program mandates.

  • Utilize clinical reviews, consumer satisfaction surveys and other quality assurance processes to assess the quality of service delivery.

  • Ensure the required casework contacts in all phases are conducted in a timely manner needed.

  • Perform other duties as assigned.


LCSW or LMSW preferred; 3 years’ supervisory experience; Bilingual English/Spanish preferred; Excellent organizational, written and communication skills; Proficient in MS Office; NYS Connections and Promis; Commitment to work from a strength based, youth and family development perspective.

Full-time position; salary commensurate with experience. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.